Front Desk Agent

Front Desk Agent

PROVIDENCE HOSPITALITY GROUP

Bellingham, WA Job Details Part-time $19.75

• $20.

00 an hour 1 day ago Benefits AD&D insurance Paid holidays Disability insurance Paid time off 401(k) matching Paid sick time Qualifications Bilingual Record keeping Computer operation Maintaining an organized workspace Guest relations Phone communication Greeting customers Filing Administrative experience Analysis skills Task prioritization Computer skills Clerical experience Clean workspace maintenance Communication skills Entry level Customer complaint resolution Client interaction via phone calls Full Job Description We strive to operate hotels where every guest wants to stay and every associate wants to work. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the well-being of our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY:

The Front Desk Agent provides front desk services to guests in a friendly, efficient, and professional manner.

DUTIES AND RESPONSIBILITIES

Greets guests and checks them into the hotel following established procedures including but not limited to assuring all necessary information is received and entered into the computer, obtaining a credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas Responds to guest questions either in person or over the phone courteously and professionally; provides information, including but not limited to directions, shopping, dining, entertainment, hotel services, and safety Fulfills guests' needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation. Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork Maintains front desk area in a clean and orderly fashion Possesses and maintains thorough knowledge of hotel and area's attractions Completes all necessary paperwork; maintains files and records Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing Performs other related duties as assigned by management

QUALIFICATIONS

Commitment to excellence and high standards Excellent written and oral communication skills Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Acute attention to detail Strong organizational, problem-solving, and analytical skills Ability to manage priorities and workflow Excellent customer service skills Ability to understand and follow written and verbal instructions Professional appearance and demeanor Ability to effectively communicate with people at all levels and from various backgrounds Bilingual skills a plus

EDUCATION AND EXPERIENCE

Previous customer service/ front desk required Prior experience in hospitality industry or equivalent preferred

COMPETENCIES

Quality

• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security
• Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Attendance/Punctuality
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Continually required to stand, walk, bend, and reach for 8 hours Continually required to utilize hand and finger dexterity to operate a keyboard and office equipment Occasionally required to lift/push/carry items up to 25 lbs.

SALARY:

$19.75

• $20.

00 /

Hourly HOURS:

8 Hour shifts, 2

• 3 days a week

BENEFITS

Voluntary Short-Term and Long-Term Disability Company paid Basic Life and AD&D Insurance 401(k) with Company match Paid Time Off and State-required sick pay 8 Paid Holidays Marriott Hotel discounts Daily meal provided