Front Desk Agent - Part Time

Front Desk Agent - Part Time A-1 Hospitality Group - 2.6 Liberty Lake, WA Job Details Part-time $17.13 an hour 13 hours ago Benefits Paid sick time Qualifications Customer records maintenance Hotel and accommodations payment processing Phone communication Greeting customers Client inquiry handling Answering guest questions Credit card payment processing Hotel room assignment management Financial record maintenance Organizational skills Receptionist experience within hospitality industry Hospitality online booking platforms Hotel and accommodations guest complaints handling OPERA Suggestive selling Communication skills Entry level Customer complaint resolution Full Job Description We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.

Benefits:

Sick Pay Hotel Discounts Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Qualifications Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, like OnQ or Opera Customer service experience Excellent communication and organizational skills Must be willing to work weekends, holidays, and different shift times. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.