Hotel Front Desk Agent

Front Desk Agent | Full and Part Time Positions Available Join Our Family-Oriented Team at Olympic Lodge by Ayres! At Ayres Hotels, we take pride in providing a "home away from home" for all our guests by presenting a clean, comfortable, and welcoming environment. Everything we do is guided by our motto: We Care About People, We Value Teamwork , and We Deliver Results. We are currently seeking a friendly, reliable, and detail-oriented Front Desk Agent who enjoys delivering exceptional guest service and being part of a supportive, team-focused workplace.

ESSENTIAL DUTIES AND RESPONSIBILITIES

: Other job duties may be assigned. Perform duties as outlined in the Front Office Training Procedures. Maintain the security of cash, credit card transactions, and guest information. Accurately process all cash and credit card transactions in accordance with front office procedures including but not limited to posting all charges, and counting/ securing assigned bank. Assists guests with luggage or getting extra amenities, towels and bedding. Conduct self in a friendly and attentive manner during all guest encounters. Make reservations as needed both in person and over the phone and ensuring to provide accurate hotel rates and information with proper phone etiquette Register guests and issue room keys to registered hotel guest Use the appropriate phrases and greetings when interacting with guests. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions Ensure guest needs are responded to in a timely and efficient manner. Work in a safe and conscientious manner. Adhere to all safety policies and security procedures, including but not limited to securing doors during appropriate hours. Make reservations as needed both in person and over the phone and ensuring to provide accurate hotel rates and information with proper phone etiquette. Register guests and issue room keys to registered hotel guest Conduct self in a friendly and attentive manner during all guest encounters. Operate phone system in, at times, a fast-paced environment. Communicate pertinent shift information to the next shift and direct supervisor. Maintain guest confidentiality. Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures.

Benefits:

We believe in taking care of our team! After an initial waiting period, those hired into full-time or part-time positions are eligible for a competitive benefits package that includes the following: Health Insurance - Medical and Dental Coverage Options (Full-time benefit) Basic Life and AD&D Insurance at no charge if enrolled in Medical Plan (Full-time benefit) Vision Discount Plan if enrolled in Dental Coverage (Full-time benefit) Flexible Spending Account (Full-time benefit) 401(k) Retirement Plan with employer match Travel Assistance Program Employee Assistance Program Hotel guest room discounts Entertainment discount program Holiday pay Paid sick leave Incentives Plus, more! Olympic Lodge by Ayres | 140 Del Guzzi Drive, Port Angeles, WA 98362 | 360-452-2993 Ayres offers competitive wages and growth opportunities! For a complete list of employment opportunities visit us at www.ayreshotels.com Empleador de Igualdad de Oportunidades | Equal Opportunity Employer We Care About People | We Value Teamwork |

We Deliver Results Job Types:

Full-time, Part-time Pay:

$19.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program Retirement plan

Experience:

Hospitality:

1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person