Front Desk Agent

Front Desk Agent Federal Way Comfort Inn Renton, WA Job Details Part-time | Full-time From $19.90 an hour 16 hours ago Benefits Employee discount Qualifications Bilingual Guest relations Night audit Hospitality Management Organizational skills Full Job Description Overview We are seeking a dedicated and personable Front Desk Agent to join our team at our resort. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional customer service. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming atmosphere and delivering outstanding guest experiences. Responsibilities Greet and check-in guests upon arrival, ensuring a smooth and efficient process. Handle guest inquiries and provide information about hotel services, amenities, and local attractions. Manage reservations and maintain accurate records using hotel management software. Process payments and handle cash transactions securely. Address guest complaints or concerns promptly and professionally, striving for resolution. Assist with night audit duties as required, ensuring accuracy in financial reporting. Collaborate with other departments to enhance the overall guest experience. Maintain the cleanliness and organization of the front desk area. Experience Previous experience in a front desk or guest services role within the hospitality industry is preferred. Strong customer service skills with the ability to communicate effectively with guests and team members. Bilingual candidates are highly desirable to accommodate diverse guests. Familiarity with phone systems and hotel management software is an advantage. A background in hospitality management or hotel management is beneficial but not mandatory. Ability to work flexible hours, including evenings, weekends, and holidays as needed. Join our team as a Front Desk Agent and become an integral part of creating memorable experiences for our guests!

Job Types:

Full-time, Part-time Pay:

From $19.90 per hour

Benefits:

Employee discount

Work Location:

In person