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Hotel Front Desk Agent
Job
Best Western Bronco Inn
Ritzville, WA (In Person)
$36,046 Salary, Part-Time
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Job Description
Overview We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires excellent communication skills, a passion for hospitality, and the ability to manage guest relations effectively. Duties Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded. Handle guest inquiries, requests, and complaints in a professional manner, providing solutions to enhance their stay. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Process reservations and cancellations through the hotel property management system. On occasion, may conduct night audits as required, ensuring all financial transactions are accurate. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Assist in managing guest relations by following up on feedback and addressing any issues promptly. Support other departments as needed to ensure smooth operations within the hotel. Requirements Previous experience in hotel or hospitality roles is preferred. Strong customer service skills with a focus on guest satisfaction. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Excellent communication skills, both verbal and written. Ability to work flexible hours, including nights, weekends, and holidays as needed. Familiarity with hotel management software is a plus. Strong organizational skills with attention to detail in managing reservations and guest requests. A positive attitude and the ability to work well in a team-oriented environment. Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!