Front Desk Agent - DoubleTree By Hilton Hotel Seattle Airport

Front Desk Agent DoubleTree By Hilton Hotel Seattle Airport Doubletree By Hilton Seattle Airport LocationSeattle, Washington, United States CategoryHotel

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DESCRIPTION

The DoubleTree by Hilton Hotel Seattle Airport is currently seeking a dynamic Front Desk Agent to join our team. This individual will be outgoing, detailoriented, and proactive, with the ability to thrive in a fastpaced environment while creating a warm, efficient, and memorable experience for every guest. The hotel is conveniently located next to SeattleTacoma International Airport. The Link Light Rail station is two blocks from our door and gets you to downtown attractions like Pike Place Market, The Space Needle, and Lumen Field within 25 minutes. The hotel offers 850 guest rooms and over 34,000 square feet of meeting space. Be part of a team that promotes friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may use. In addition, the property offers free meal while on shift, free parking, and uniforms. The ideal candidate for this role will possess: Full scheduling flexibility with open availability, including AM, PM, overnight shifts, weekends, and holidays. a minimum of 1year of previous customer service experience working in a customer/guest service role is desired. Experience with the OnQ is a plus.

Classification:

Full Time Shifts:

Full Availability Must have open availability (no weekly schedule restrictions) to work various shifts which include AM, PM, and Overnight.

Hourly Rate:

Starting at $23.81per hour increase to $26.45 per hour after 90 days The Benefits

• Hilton is proud to have an awardwinning workplace culture ranking #1 World's Best Workplace by Great Place To Work.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Medical Insurance Coverage

• for you and your family Vision, Dental, Life and Disability Insurance Mental Health Resources Sick Pay
• Paid Time Off, 1 hour accrued for every 40 hours worked Vacation
• Paid Time Off, up to 40 hours awarded after first year of employment Go Hilton travel discount program: 110 nights of discounted travel per calendar year 401(k) plan Pension plan
• Hilton to put $1.

35 per hour you work Employee Stock Purchasing Program Access to your pay when you need it through DailyPay Complimentary Duty Meals served in our Team Member Restaurant Employee Assistant Program Debtfree education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, Englishlanguage learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs Front Office Upselling Incentive Program

• Commission based program paid out monthly and is based on upsell generated revenue.

Revenue is calculated as time of guest checkout. Upsell revenue includes room type upgrades, early checkin fee, late check out fees and late cancellation fees.

Commission is calculated as follows:

$1$499 earns 5% commission $500$999 earns 10% commission $1,000 or more earns 15% commission What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her. Assist guests with checkout including, but not limited to, ensuring rooms and services are correctly accounted, using the pointofsale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use upselling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these

Values:

Hospitality We're passionate about delivering exceptional guest experiences. Integrity We do the right thing, all the time. Leadership We're leaders in our industry and in our communities. Teamwork We're team players in everything we do. Ownership We're the owners of our actions and decisions. Now We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! EOE, including disability/vets