AM Front Desk Agent - Element Tukwila Hotel

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Job Summary:

As a Front Desk Agent @ the Element Tukwila Hotel, you will be the first impression for our guests upon arrival and throughout their stay. Your goal is to provide Level5 Hospitality and service for every guest.

Duties/Responsibilities:

Perform all check-in and check-out tasksOperate the front desk according to standard operating procedures and with exceptional guest service Know emergency procedures and how to respondComplete daily reports and audit correspondence, as required by the shift Receive and confirm credit cards for validity and acceptability Welcome guests upon their arrival and assign roomsTake incoming calls, online and in-person room booking requests, and answer questions about guests' needs involving room rates, available rooms, amenities, and special requestsCommunicate with housekeeping to make sure guest rooms are ready Manage online and phone reservations Respond to Guest complaints in a timely and professional manner Create incident reports for guest injuries/issues when required Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy Performs other related duties as required or asked by SupervisorAddress visitor questions and requests promptly, courteously, and efficientlyBe aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfactionPractice safe work habits and use the required safety equipmentPerforms other related duties as required or assigned by the

Supervisor/MODRequired Skills/Abilities:

Proficient in Microsoft Office Suite or similar software Work experience as a Front Desk agent preferred Level5 High Touch service Excellent communication and organizational skillsFlexibility with shifts and scheduling (•AM SHIFT Hours•)Must be available some weekends and/or holidays Must have reliable transportation to and from work Must have stellar attendance and punctuality

Education and Experience:

High School diploma

Physical Requirements:

Must be able to remain in a stationary position during shift. Must be able to access and navigate the facility.

Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.

Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.

AM Shift:

7:00am-3:30pm typically; may vary slightly depending on hotel business demands.30-40 hours per week. (Full-time)