Front Desk Agent

• Must be able to work weekends & holidays
• You can also turn in your resume at the Front Desk at Motel 6 Wenatchee

Job Summary:

As a Front Desk Agent at Motel 6, you will be the first point of contact for guests, providing a welcoming and efficient check-in and check-out experience. You will assist with reservations, handle guest inquiries and concerns, and ensure the overall comfort and satisfaction of our guests. This role requires excellent communication skills, a warm and professional demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

Guest Services & Check-In/Out:

Welcome guests with a friendly and professional attitude Perform all check-in and check-out procedures accurately and efficiently Assign rooms based on guest needs and availability Inform guests about payment methods and process transactions, verifying credit card information Register guests by collecting necessary information such as contact details and dates of stay Respond promptly to guest complaints and service requests, escalating as needed

Reservations & Communication:

Manage online, phone, and in-person reservations Maintain updated records of bookings and payments Confirm group bookings and coordinate personalized services for VIP guests and events Upsell additional services and amenities where appropriate Provide information about the hotel, available rooms, rates, and amenities

Coordination & Facility Oversight:

Liaise with housekeeping to ensure rooms are clean, well-stocked, and ready for guest arrival Provide directions and assist guests in navigating the property May assist with light cleaning or hospitality-related duties as assigned Help guests with luggage or special accommodation requests when needed

Qualifications:

Previous experience in customer service or hospitality preferred, but not required Ability to remain standing for extended periods Strong interpersonal and communication skills Basic computer and POS system knowledge Flexibility to work evenings, weekends, and holidays as needed

• Must be able to work weekends
• You can also turn in your resume at the Front Desk

Job Types:

Full-time, Part-time Pay:

$17.50 - $18.50 per hour

Benefits:

Employee discount Free parking

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Wenatchee, WA 98801 (Required)

Work Location:

In person