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Hotel Front Desk - Candlewood Suites
Job
Larson Companies
Eau Claire, WI (In Person)
$33,280 Salary, Part-Time
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Job Description
Summary We're hiring a part-time front desk attendant; shifts will be 3 pm - 11 pm and will include some weekends. We currently offer a $3 Weekend Shift Differential to all of our employees. Additionally, we have flexible scheduling, PTO available for employees that work at least 25 hrs per week, and world-wide employee travel discounts! A front desk attendant provides sales and customer service functions related to guest registration, reservations and revenue collections. They ensure that hotel guests receive a safe and secure place to stay with friendly and attentive service. Responsibilities Provides courteous guest service and responds promptly to guest questions, complaints or requests. Organizes the reservations for the day's arrivals. Performs the functions of the front desk including: check-ins, check-outs, reservations, answering phones, providing wake-up calls, etc. Understands the operation of the property management system. Provides information concerning hotel's facilities and functions, as well as their location (ex. rooms for disabled, directions to and from airport and major attractions, location of ice and vending, etc.). Provides security for guests by maintaining confidentiality of guest information. Completes paperwork necessary for front desk operations (registration cards, folios, credit card vouchers, cash reports, room reports, etc.). Provides efficient switchboard services, including handling of messages, mail, wake-up calls, and other guest services. Accounts for all receipts, paid-outs, and charge funds as specified. Responsible for auditing and balancing all cashiers reports and cash drawers. Performs front office posting and filing procedures as directed. Provides accurate information to housekeeping, such as house counts, room status, or guest service requirements. Qualifications High School Diploma or equivalent Customer service, sales or hotel experience preferred Candlewood Suites • 4937 Bullis Farm Road •