Front Desk Agent AM / PM

Front Desk Agent AM / PM Aloft - Green Bay Green Bay, WI Job Details Part-time | Full-time $15.00 - $16.50 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Parental leave Vision insurance Employee discount Life insurance Qualifications Guest relations Sales Phone communication Attention to detail Individual consumer customer service Leadership Client interaction via phone calls Full Job Description The Aloft Green Bay is looking to find vibrant, customer-centric individuals to join our growing family! If you have a passion for delivering excellent customer service, or have the need to learn how, we would love to meet you! Qualifications You must model the Aloft culture in every interaction and every relationship You possess excellent communication and leadership skills and are a strong, creative problem solver You are a proactive, self-starter who can work well both independently and as part of a team You are comfortable being a change agent and creating a welcoming environment You are confident and have the ability to think clearly on your feet and under pressure Pleasant telephone demeanor Ability to manage stressful situations in a calm, professional manner Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice Must have the ability to work a varied schedule that may include evenings, nights, and weekends Punctuality and regular and reliable attendance Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum amount of supervision Responsibilities To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation Resolve guest concerns in a satisfactory manner Maximize daily room sales Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs Balance room types in the computer and identify designated requirements and requests Review Front office logbook and Guest feedback forms daily

Job Types:

Full-time, Part-time Pay:

$15.00 - $16.50 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Parental leave Vision insurance

Work Location:

In person