Guest Services Representative

We are looking for a Guest Relations Representative to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Relations Representative? Guest Relations Representative responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms, and informing them about the hotel's facilities. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied. Responsibilities Provide upscale guest service experiences for clients throughout their stay Ensure clients are properly greeted upon their arrival Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Oversee check-in and check-out procedures, including reservations and financial transactions Promptly address guests' requests, like in-room dining Actively listen to and resolve complaints Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns Inform clients of our hotel services, including breakfast and dining options Promote all hotel amenities, conveniences and programs offered Liaise with Housekeepers to provide an overall comfortable guest experience Recommend local tourist spots, including places to dine, shop and sight-see Establish friendly relationships with regular hotel clients Skills Proven work experience in the customer service environment or similar role Understanding of all hotel management best practices and relevant laws Hands-on experience with Hotel Management software (PMS) Proficiency in English; knowledge of other languages is a plus Customer service drive with outstanding communication and active listening skills Excellent problem-solving and multitasking skills Leadership skills along with the ability to motivate a team into high performance Ability to work flexible hours Strong sense of responsibility and a professional presentation

Job Types:

Full-time, Part-time Pay:

$17.00 - $20.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Paid time off Vision insurance

Work Location:

In person