Guest Services/Front Desk

Overview Join our dynamic hospitality team as a Guest Services/Front Desk Associate, where you will be the welcoming face of our hotel! This energetic role offers the opportunity to create memorable experiences for our guests through exceptional customer service and efficient front desk operations. You will be at the heart of guest relations, ensuring smooth check-ins and check-outs, handling inquiries, and maintaining a vibrant, guest-focused atmosphere. If you thrive in fast-paced environments and love engaging with people from diverse backgrounds, this position is your perfect fit! Duties Greet guests warmly upon arrival, providing a friendly and professional first impression Manage guest check-in and check-out processes efficiently using hotel management software Handle guest inquiries via phone, email, or in person with excellent phone etiquette and multilingual communication skills Coordinate reservations, cancellations, and modifications accurately while maintaining detailed records Assist guests with concierge services, including providing local information and resolving concerns promptly Conduct night audits to reconcile daily transactions and ensure financial accuracy Maintain a clean, organized front desk area while adhering to hotel standards for hospitality management Skills Proven experience in hotel management or hospitality management roles with a focus on guest services Bilingual or multilingual abilities to serve a diverse clientele effectively Strong customer service skills with a positive attitude and problem-solving mindset Knowledge of front desk operations, multi-line phone systems, and resort or hotel environments Excellent communication skills, including phone etiquette and guest relations expertise Ability to manage multiple tasks efficiently while maintaining professionalism under pressure Embark on a rewarding career where your enthusiasm for hospitality makes every guest feel valued! We're dedicated to fostering an inclusive environment that supports your growth in the hospitality industry.

Job Types:

Full-time, Part-time Pay:

$16.00 - $17.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person