3rd Shift-Hotel Front Desk Agent (Night Auditor)

3rd Shift-Hotel Front Desk Agent (Night Auditor) DoubleTree by Hilton Madison Downtown•3.6 Madison, WI Job Details Part-time From $20 an hour 5 hours ago Benefits Free parking Paid jury duty 401(k) Paid time off Employee discount Flexible schedule Food provided Qualifications Guest reservation booking Customer communication No experience needed Hotel and accommodations guest check-out Problem-solving Computer skills Full Job Description Night Audit (Overnight Front Desk Agent) DoubleTree by Hilton Madison Downtown is now hiring a part-time Night Audit team member to join our award-winning team! At our hotel, we have A LOT to offer our Team Members. We truly CARE about our team, our guests, and our hotel, and we stive each day to create memorable and exceptional experiences for all who walk through our doors.

Job Duties & Responsibilities:

Ensure the smooth arrival and departure of our guests Make reservations, check guests in and out of the hotel, assist with guest requests, and provide outstanding customer service Assist guests with special requests, directions, services, and inquiries Communicate in a pleasant tone and accommodating manner over the phone, via email, and in-person Compile and run daily reports using our property management system Conduct end of day procedures and managing nightly hotel operations Meet and exceed guest expectations by anticipating their needs, providing local recommendations, and ensuring 100% satisfaction Resolve guest issues in a peasant and timely manner

Night Audit Schedule:

DoubleTree by Hilton Madison Downtown is looking for a part-time team member who is available to work the following two overnight shifts on a weekly basis:

Saturday:

11:00 PM•7:00

AM Sunday:

11:00 PM•7:00

AM OR Sunday:

11:00 PM•7:00

AM Monday:

11:00 PM•7:00 AM What is in it for YOU? Pay starts at $20/hour with a raise after 60 days and then again annually Your voice matters to us! Join our team-orientated environment where your ideas are valued and celebrated. You will get the opportunity to explore the world with the Hilton Team Member Travel Program, which offers discounted stays at Hilton Brand Properties worldwide. Imagine trips to the beach for you and your friends for $45 per night! We are conveniently located on a bus line just down the street from the Nitty Gritty in the DoubleTree hotel. Team members have access to our on-site parking and a secure bicycle rack while working. Each shift team members enjoy meal discounts and access to a team member only menu. Enjoy our complimentary signature DoubleTree cookies! Team members get 50% off at our in-house Starbucks® anytime (working or not), as well as a 50% discount when dining in at Bistro525. All part-time team members receive 40 hours of paid vacation time after one year of employment. Required Skills & Experience We are looking for team members who are friendly with a can-do attitude. No hotel experience, no problem! If you are a night owl with some computer experience and who likes working with people and ensuring that they have a fantastic experience, we can teach you the rest.

Pay:

From $20.00 per hour

Benefits:

401(k) Employee discount Flexible schedule Food provided Free parking Paid jury duty Paid time off

Work Location:

In person