Hotel Front Desk Agent - PT

Hotel Front Desk Agent - PT Iron Horse Hotel Milwaukee Milwaukee, WI Job Details Part-time 11 hours ago Benefits Flexible schedule Qualifications High school diploma or GED Full Job Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities:

Bookkeeping:

keep accurate records of all hotel guest account information Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Handle customer complaints as necessary Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications:

Has experience answering telephone calls and troubleshooting stressful situations At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Working knowledge of Microsoft Office and reservation management systems Must have graduated high school, received a GED or equivalent Familiar with the local market and area About Company The Iron Horse Hotel is Milwaukee's most chic and sophisticated property, located in the city's historic warehouse district. The transformation of a 100-year-old downtown warehouse into a modern luxury boutique hotel. Lounge, bar, restaurants, top-notch business services, meeting spaces, and never-before-seen rider amenities are just a few of the amenities available. VIP Pooch treatment for your family dog.