Hotel Front Desk - First Shift - Full or Part-time

Hotel Front Desk - First Shift - Full or Part-time Knickerbocker on the Lake Milwaukee, WI Job Details Part-time | Full-time $16.35 - $18.50 an hour 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Computer operation Guest reservation booking Customer communication Teamwork Computer literacy English High school diploma or GED Attention to detail Decision making Front desk Venue guest services Hotel experience Full Job Description Knickerbocker on the Lake - Historic Downtown Milwaukee Knickerbocker on the Lake is a unique, historic condominium association and hotel committed to exceptional service, professionalism, and a high standard of guest experience. We are seeking a reliable, service-oriented Front Desk Associate to join our team. This role is critical in delivering hospitality that reflects our long-standing reputation for quality service and guest satisfaction. Position Summary The Front Desk Associate serves as the primary point of contact for guests, residents, and visitors. This position is responsible for delivering courteous, efficient, and professional service while ensuring adherence to Association policies, procedures, and operational standards. Key Responsibilities Greet and assist guests, residents, and visitors in a professional and courteous manner Perform guest check-in and check-out procedures accurately Answer and manage incoming calls, reservations, and guest inquiries Provide directions, recommendations, and assistance throughout the guest stay Handle guest concerns and complaints promptly, taking personal responsibility and escalating when appropriate Maintain accurate records, reservations, and financial transactions in accordance with reporting standards Ensure confidentiality of guest, resident, and Association information at all times Monitor lobby activity and report any safety or security concerns immediately Support overall hotel operations and complete additional duties as assigned Service & Professional Standards Deliver exceptional hospitality consistent with Association expectations Maintain a professional appearance, including adherence to dress code and grooming standards Communicate effectively with guests, team members, and management Exercise sound judgment, initiative, and problem-solving skills Follow all workplace policies including attendance, safety, and conduct standards Uphold a respectful, harassment-free, and professional work environment at all times Qualifications Previous front desk, hospitality, or customer service experience preferred Strong communication and interpersonal skills Ability to multitask and remain composed in a fast-paced environment Basic computer proficiency and experience handling payments/credit cards Professional demeanor with strong attention to detail

Schedule & Employment Type First Shift:

7:00 AM - 3:00 PM Includes weekends and holidays based on operational needs Part-time or full-time opportunities available Hours may vary based on business demand Work Expectations Employees must report to work on time, in uniform, and ready to perform their duties Flexibility is required, as schedules may change based on business needs Team members are expected to support operations and maintain a high level of accountability Why Join Us Knickerbocker on the Lake offers a collaborative, team-oriented environment within a historic property known for its unique blend of hospitality and residential service. Employees are valued contributors to our continued success and reputation.

Job Types:

Full-time, Part-time Pay:

$16.35 - $18.50 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Front desk: 1 year (Preferred) Hotel experience: 1 year (Required)

Language:

English (Required) Shift availability: Day Shift (Required)

Work Location:

In person