Hotel Front Desk 2nd shift

Job Overview Join our dynamic hospitality team as a Hotel Front Desk Associate, where you'll be the welcoming face of our hotel, ensuring every guest experiences exceptional service from check-in to check-out. This energetic role requires a proactive, guest-focused individual who thrives in a fast-paced environment. You will handle guest inquiries, manage reservations, and coordinate with various hotel departments to deliver seamless guest experiences. Your enthusiasm and professionalism will set the tone for memorable stays and foster guest loyalty. Duties Greet guests warmly upon arrival, providing a friendly and professional first impression Manage guest check-in and check-out processes efficiently using hotel management software Handle reservations, cancellations, and modifications accurately via multi-line phone systems and online platforms Provide detailed information about hotel amenities, local attractions, and services to enhance guest satisfaction Respond promptly to guest requests and resolve issues with a positive attitude, ensuring guest relations are maintained at the highest level Maintain accurate records of guest information, billing details, and special requests for smooth operations Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy Experience Previous experience in hospitality management or front desk operations within a hotel or resort setting is highly preferred Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus Familiarity with hotel management systems and multi-line phone systems to handle high call volumes efficiently Knowledge of hospitality best practices, including phone etiquette and guest relations strategies Experience with night audit procedures and handling guest inquiries during late hours is advantageous Demonstrated ability to manage multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment Join us in creating welcoming atmospheres where every guest feels valued! We are committed to fostering an inclusive environment that celebrates diversity through multilingual communication and exceptional hospitality. This paid position offers an exciting opportunity to develop your skills in hotel management while delivering outstanding guest services.

Job Type:

Part-time Pay:

From $11.50 per hour

Benefits:

401(k) matching Employee discount Flexible schedule

Work Location:

In person