Front Desk Agent

Job description Job requirements: Be Part of a great Front Desk Team who are fun and loving people Responsible for providing quality guest services that include reservations and check-out, wakeup call service, supply guests with directions and information regarding property and local areas of interest. Assists guests in a friendly, professional and timely manner to ensure guest satisfaction. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on the appropriate (AM, PM, Overnight) checklist by the end of the shift. Handle cash and credit card transactions accurately and confidently. Maintain complete knowledge at all times of a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily In-house count and expected arrivals/departures. Field guest complaints while maintaining a friendly and warm demeanor at all times. Listen and extend assistance in order to resolve problems & complaints. Take ownership of guests' challenges and follow through to ensure guest satisfaction. Coordinate with Housekeeping to track readiness of rooms for check-in. Other duties as assigned

Qualifications:

Prior hospitality experience is preferred but not required. Basic computer skills required for example word and excel. Training will be provided to get acclimated to the hotel reservation system and processes. Good customer-service and communication skills are essential. Knowledge of Choice Advantage is a

PLUS Benefits:

Flexible schedule Employee hotel room rate Discounts Holiday Pay and Quarterly bonus on reaching sales goals.

Job Types:

Full-time, Part-time Pay:

$13.00 - $15.00 per hour

Benefits:

Employee discount

License/Certification:

Driver's License (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Preferred)

Work Location:

In person