Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Front Desk Agent
Job
Clarion Inn at Harpers Ferry, WV
Charleston, WV (In Person)
$28,340 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
25
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Job Overview We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, room assignments, and special requests
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns in a professional manner
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Experience:
- Previous experience in customer service or hospitality is preferred
- Strong communication skills, both verbal and written
- Excellent guest relations skills with a focus on providing exceptional service
- Familiarity with phone systems and basic office equipment
- Knowledge of hotel management software is a plus
- Ability to multitask and prioritize tasks effectively
- Professional phone etiquette and strong attention to detail
- Ability to work independently as well as part of a team
- Bilingual or multilingual skills are an advantage At our hotel, we value our employees and offer competitive compensation packages.
Job Types:
Full-time, Part-time Pay:
$13.25- $14.