Front Desk Associate at Tru by Hilton Princeton WV

About Us At Tru by Hilton Princeton, we're not your average hotel—we're modern, upbeat, and guest-focused. We're building a team that delivers consistent, high-level service and takes pride in doing things the right way every time. Position Summary As a Front Desk Associate, you are the face of the hotel. You'll be the first and last impression for every guest—handling check-ins, problem-solving, and delivering top-tier service with confidence and professionalism. Key Responsibilities Greet and welcome guests with a friendly, professional attitude Check guests in and out efficiently and accurately Handle reservations, cancellations, and room assignments Answer phones and respond to guest inquiries Resolve guest concerns quickly and professionally Maintain accurate records and follow cash handling procedures Ensure lobby and front desk areas are clean and organized Communicate effectively with housekeeping and maintenance teams Follow all brand standards and company policies Qualifications Previous customer service or hospitality experience preferred Strong communication and problem-solving skills Ability to multitask in a fast-paced environment Basic computer skills (hotel systems experience is a plus) Reliable transportation and strong attendance Flexible schedule, including weekends and holidays What We're Looking For Someone who stays calm under pressure (because the desk will test you) A team player who supports the entire hotel operation Strong attention to detail and accountability Positive, professional attitude—every shift, every guest Someone who takes ownership and gets things done Why Join Us Competitive pay Growth opportunities within our hotel portfolio of over 50 properties Supportive, team-driven environment Be part of a new hotel opening—help set the standard from day one Apply Today If you're dependable, professional, and ready to deliver great guest experiences—we want you on our team.