Resort Mgr, Tropic Hideaway RV Resort

The RV Resort Manager is responsible for the daily operations of Tropic Hideaway RV Resort. This hands-on leadership role oversees all aspects of guest services, team management, facility maintenance, revenue performance, and community standards. The ideal candidate brings a hospitality mindset, operational discipline, and the ability to create memorable guest experiences while meeting financial objectives.

Key Responsibilities Operations Management :

Oversee daily resort operations including check-in/check-out procedures, site assignments, and guest services Manage the CampSpot reservation system including inventory, rates, promotions, and availability Confirm all 186 sites are guest-ready ensuring proper hookups and lot cleanliness Maintain all amenities including pools, fitness center, pickleball courts, dog park, clubhouse, and laundry facilities Coordinate with maintenance team for preventive maintenance, repairs, and capital improvements Enforce resort rules and regulations while maintaining a welcoming guest environment Manage vendor relationships for propane, golf cart rentals, and other resort services Oversee camp store operations including inventory, merchandising, and point of sale

Guest Experience :

Create and maintain a tropical, welcoming atmosphere that reflects the resort brand Handle guest concerns, complaints, and special requests with professionalism and urgency Develop and implement guest engagement activities and events Maintain relationships with OWA Parks & Resort for guest ticket packages and promotions Monitor and respond to online reviews and guest feedback Ensure consistent delivery of resort standards across all guest touchpoints

Team Leadership :

Recruit, hire, train, and develop a high performing team Create staff schedules that ensure coverage during all operating hours including weekends and holidays Conduct regular team meetings, performance reviews, and coaching sessions Manage work camper program including recruitment, onboarding, and performance Foster a positive team culture focused on guest service and operational excellence Ensure compliance with all employment laws and company policies

Financial Management :

Strong background in Revenue Management using CampSpot Manage resort budget and control expenses while achieving revenue targets Monitor occupancy, ADR, and RevPAR against goals and prior year performance Implement dynamic pricing strategies aligned with seasonal demand patterns Oversee daily cash handling, deposits, and financial reconciliation Prepare and present monthly operating reports to ownership Identify opportunities for revenue growth and cost optimization

Compliance and Safety :

Ensure compliance with all local, state, and federal regulations Maintain health and safety standards including pool certifications and fire safety Implement and enforce emergency procedures including hurricane evacuation protocols Manage insurance requirements and incident documentation Conduct regular property inspections and safety audits

Qualifications Required :

Minimum 3 years of management experience in RV resorts, campgrounds, or hospitality Proven track record of team leadership and development Strong guest service orientation with ability to handle difficult situations Experience with property management or reservation systems Financial acumen including budgeting, P&L management, and reporting Proficiency with Microsoft Office and ability to learn new software quickly Excellent written and verbal communication skills Flexibility to work weekends, holidays, and be on-call for emergencies Valid driver's license and ability to operate a golf cart

Preferred :

Experience with CampSpot reservation system Background in upscale or luxury RV resort operations Knowledge of revenue management and dynamic pricing CPO (Certified Pool Operator) certification or ability to obtain Experience with work camper programs Familiarity with Gulf Coast tourism market

Physical Requirements :

Ability to stand, walk, and move throughout the property for extended periods Ability to work outdoors in varying weather conditions, including heat/humidity Ability to lift up to 50 pounds occasionally Ability to respond to emergency situations at any hour

Compensation and Benefits :

Competitive salary commensurate with experience Performance-based bonus opportunity On site housing available (optional) Paid time off and holidays Professional development opportunities Interested applicants can apply directly to www.visitowa.com/employment. To maintain document integrity and ensure optimal system processing, please submit your resume and supporting files in PDF format.