Front Desk Supervisor

Front Desk Supervisor Avocet Hospitality Group - 3.8 Mobile, AL Job Details Full-time $18 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Life insurance Referral program Qualifications Mid-level Leadership Full Job Description Join the

Legacy:

Guest Services Supervisor The Admiral Hotel | Mobile, AL At The Admiral , we blend storied tradition with modern elegance. Located in the heart of Mobile, we are looking for a vibrant leader to "illuminate" our guest experience. If you have a passion for luxury hospitality and a knack for inspiring a team, we want to meet you.

The Essentials Rate:

$18.00 / hour

Type:

Full-Time Location:

251 Government Street, Mobile, AL What's In It For You? We value individuality, passion, and fun.

Our comprehensive benefits include:

Growth:

Internal development opportunities.

Time Off:

Paid Time Off (PTO) + Paid Holidays.

Wellness:

Affordable Medical, Dental, and Vision, Company-paid Life Insurance, and supplement insurance options available

Security:

401(k) & Roth 401(k) with up to 3.5% employer match.

Perks:

Hotel & restaurant discounts at all Avocet properties Referral bonuses The Role As the Guest Services Supervisor, you are the heartbeat of the Front Desk. You'll lead by example—ensuring every guest receives a smile, eye contact, and personal engagement while overseeing daily operations.

Key Responsibilities:

Lead the

Team:

Manage Guest Service Representatives and Night Auditors; assist in creating schedules and leading monthly trainings. Elevate the

Stay:

Review arrivals for special requests, manage room inventory, and act as a local expert on Mobile's best amenities. Own the

Experience:

Respond to guest reviews, resolve concerns with grace, and maintain seamless communication across departments.

Operational Excellence:

Maintain

PCI & GDI

compliance, manage supply levels, and act as Manager on Duty (MOD) when needed.

Who You Are Experienced:

2+ years of Guest Service leadership in a full-service, luxury, or boutique hotel environment.

Tech-Savvy:

Proficient in Microsoft Office/Google Drive; experience with Opera, Micros, and/or SafLok is a plus.

Detail-Oriented:

You notice the little things that turn a good stay into a great one.

Flexible:

Ready to work days, nights, weekends, and holidays to support the house.

Physical:

Comfortable standing for the duration of a shift and lifting up to 50 lbs. Ready to Dazzle? ! The Admiral is an EOE / DFWP.