Assistant Manager - Hotel

Assistant Manager - Hotel Wingate By Wyndham - 3.3 Montgomery, AL Job Details Full-time $50,000 - $55,000 a year 15 hours ago Benefits Employee discount Qualifications Hospitality reservation systems Microsoft Outlook Resort Multilingual Night audit Team development Property management systems (PMS) Multi-line phone systems Full Job Description Operations Manager The Operations Manager will provide leadership and be responsible for ensuring all relationships with our guests, owners, vendors, and associates. Job Description Oversee all hotel operations including: Front Desk, Housekeeping, Maintenance, Sales and Marketing, Budget and Forecast management, and Food/Beverage. Maintain positive Customer and Associate relationships:

• Must be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitments.
• Demonstrate an ability to motivate and communicate expectations with humility and respect.
• Oversee selection, hiring and training new employees.
• Coach, counsel, reward, discipline and discharge employees when necessary.
• Exercise the ability to attract and retain talent by engaging and showing a genuine passion to develop others.
• The ability to foster commitment, team spirit and trust. Everyday tasks
• Implement standards of service and job performance for each hotel department.
• Conduct weekly, monthly and quarterly meetings with all department head to communicate relevant information and to provide an opportunity for associate feedback.
• Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
• Walk the property grounds and walkways daily and correct any issues.
• Inventory and ordering for supplies in all departments
• Responsible for completing and adhering to required Wyndham franchise standards, training, and staying current on all updates/changes to standards, policies, and processes.
• Establish budgetary goals based on the hotel's potential and business plan. (Manage budgets and expenses.)
• Performs functions of the General Manager in his or her absence as well as covers shifts in all departments as scheduled by the General Manager. Sales
• You execute successful sales and marketing campaigns, understand dynamic revenue management and can drive profit to the bottom line through strong financial controls.
• Establish and update rate strategies based on current and historical market mix, including reviewing, monitoring and adjusting rate positioning accordingly on a daily basis and in conjunction with business forecasts
• Corresponds with groups and travel agents to answer special requests for rooms and rates.
• Weekly sales, marketing, and yield management efforts at the property; must leave the property and bring companies, groups, blocks, contracts, and more.
• Actively sell room nights through direct sales (sales calls, cold calls), public relations, advertising, blitzes, direct mail campaigns, and other promotional programs.
• Encourage Front Desk Agents to do sales, find events, companies, groups, blocks, and more.
• Maintain accurate records including cash flow sheet, direct bill accounts, credit card receipts, and registration cards. Collect accounts receivable, ensuring accounts are collected within 60 days.
• Complete the daily, weekly and monthly accounting and management reporting, including reviewing the night audit reports. Build a Relationship with Ownership
• You Partner closely with your owner and work to understand their priorities and exceed their expectations.
• Daily and Weekly report of the property. Requirements
• Bachelor's Degree in business or hospitality related field preferred.
• Minimum of 4 years of experience in the hotel industry.
• Minimum of 2 years of experience as a GM or Assistant GM.
• Proficient computer skills with working knowledge of Microsoft Office products including Word, Excel, Outlook, and property management systems
• Flexible with working hours and schedule as they will vary with business demand. Required to work 45-50hours a week.
• Wyndham brand experience (Preferred) or Major hotel brand experience.

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

Employee discount

Work Location:

In person