Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Front Desk Manager

Job

Four Points by Sheraton

Bentonville, AR (In Person)

$39,520 Salary, Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 7/12/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
50
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

A Front Office Manager (FOM) at a Four Points by Sheraton, a Marriott International brand, is a department head responsible for the seamless execution of all guest arrival and departure procedures. The role balances hands-on leadership with administrative oversight to ensure high guest satisfaction and departmental profitability.
Core Responsibilities Operational Leadership:
Manage daily front desk operations, including check-ins, check-outs, and reservations. You will also oversee related areas such as the bell staff, switchboard, and guest services.
Team Development:
Recruit, interview, and train staff on proper procedures and brand standards. You are responsible for scheduling, coaching, and conducting performance evaluations.
Guest Experience & Problem Resolution:
Act as a "Service Champion" by resolving guest complaints and handling special requests or VIP arrivals. You must continuously monitor guest satisfaction scores and implement action plans to address any service gaps.
Financial Management:
Manage departmental expenses and labor costs to meet or exceed budgeted goals. You also supervise "same-day selling" procedures to maximize room revenue and occupancy.
Brand Compliance:
Ensure the team adheres to Marriott's specific service culture, including Marriott Bonvoy standards and credit policies to reduce bad debt.
Candidate Requirements Education:
High school diploma or GED with 2-4 years of hospitality experience, or a 2-year degree in Hospitality/Business.
Experience:
Previous leadership experience in a hotel front office is typically required. Marriott Experience a plus
Skills:
Strong communication, problem-solving, and proficiency in hotel property management systems (PMS).
Lightspeed Flexibility:
Must be able to work varied shifts, including weekends and holidays.
Key Performance Guest Satisfaction Scores:
Tracking feedback via Marriott's internal systems.
Financial Accuracy:
Success in managing controllable expenses and revenue-generating activities like room upsells.
Operational Efficiency:
Average check-in/check-out times and service recovery rates.
Pay:
$18.50 - $19.50 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location:
In person