Hotel Assistant General Manager

Hotel Assistant General Manager Homewood Suites Phoenix/Gilbert Gilbert, AZ Job Details Full-time From $55,000 a year 18 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Career development plan Vision insurance Employee discount Qualifications Operations management Managing hospitality teams Food service inventory management Food & beverage industry Attention to detail Front desk Leadership Hospitality management Full Job Description Join Our Opening Leadership Team! Homewood Suites by Hilton - Phoenix Gilbert is seeking an experienced, service-driven, and hands-on Assistant General Manager (AGM) to join our opening leadership team. This is an exciting opportunity to help launch a brand-new hotel and play a key role in establishing a culture of hospitality, accountability, and operational excellence from day one. The Assistant General Manager will work closely with the General Manager to oversee hotel operations, lead department teams, drive guest satisfaction, and ensure compliance with Hilton brand standards. Position Summary The Assistant General Manager is responsible for supporting the daily operation of the hotel, ensuring exceptional guest service, maintaining operational standards, and assisting in the leadership and development of team members. This position serves as a key member of the hotel's leadership team and acts on behalf of the General Manager when needed. The ideal candidate is an energetic hospitality professional with strong leadership skills, operational knowledge, and a passion for creating outstanding guest experiences. Key Responsibilities/Operations Leadership Assist in overseeing all hotel departments, including Front Office, Housekeeping, Maintenance, Food & Beverage, and Guest Services Ensure Hilton brand standards and company policies are consistently followed Monitor guest satisfaction scores and implement strategies for continuous improvement Conduct daily property walkthroughs and quality inspections Ensure the hotel maintains exceptional cleanliness, service, and presentation standards Team Leadership Recruit, train, coach, and develop hotel team members Foster a positive and engaging workplace culture Support department managers and supervisors with performance management and employee development Lead daily stand-up meetings and operational communications Assist with scheduling and labor management Guest Experience Resolve guest concerns and service recovery situations professionally Maintain a visible presence throughout the hotel Build relationships with guests and ensure an exceptional stay experience Monitor online reviews and guest feedback Financial Performance Assist with budget management and expense control Monitor labor productivity and operational efficiencies Support revenue management initiatives and occupancy strategies Assist with inventory controls and purchasing procedures Pre-Opening Responsibilities Participate in hotel opening preparations and operational setup Assist with hiring, onboarding, and training of team members Support department readiness inspections and opening checklists Coordinate with vendors, contractors, and Hilton representatives during the opening process Qualifications Minimum 2-5 years of hotel leadership experience required Previous Assistant General Manager, Operations Manager, Front Office Manager, or Department Head experience preferred Hilton brand experience strongly preferred Strong understanding of hotel operations and guest service standards Experience leading and developing teams Excellent communication and problem-solving skills Strong organizational and time management abilities Proficiency with hotel management systems and Microsoft Office Ability to work a flexible schedule including weekends, holidays, and evenings as needed Preferred Qualifications Hilton PEP experience Extended-stay hotel experience Pre-opening hotel experience Bachelor's degree in Hospitality Management, Business Administration, or related field preferred What We Offer Competitive salary Annual bonus opportunity Hilton Team Member Travel Program Paid time off Health, dental, and vision benefits Professional development opportunities Career advancement within Hilton Opportunity to help launch a brand-new hotel About Homewood Suites by Hilton - Phoenix Gilbert Opening soon, Homewood Suites by Hilton - Phoenix Gilbert is a 130-suite extended-stay hotel designed to provide guests with the comforts of home and exceptional hospitality. Featuring spacious suites, complimentary breakfast, meeting space, and modern amenities, our hotel is committed to becoming a preferred lodging destination in the Gilbert community. We are seeking a leader who is passionate about hospitality, team development, and operational excellence to help shape the future success of our hotel.

Compensation Job Type:

Full-Time Salary Starting:

$55,000 annually (based on experience)

Bonus Eligibility:

Performance-based incentive program Apply today and become a key leader in the opening of Homewood Suites by Hilton - Phoenix Gilbert. Homewood Suites by Hilton is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace

Job Type:

Full-time Pay:

From $55,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person