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Front Desk Manager
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Ziba Beauty
Artesia, CA (In Person)
$48,880 Salary, Full-Time
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Job Description
Front Desk Manager Ziba Beauty Artesia, CA Job Details Full-time $22 - $25 an hour 12 hours ago Benefits Employee discount Qualifications Bilingual Visitor query response Customer records maintenance Guest reservation booking Spa experience Working in the beauty industry Multilingual Managing teams in a customer support role Phone communication Team leadership Greeting customers Salon experience Answering guest questions Managing hospitality teams Mid-level Financial records management Financial records review Financial record maintenance Telephone systems Hotel and accommodations guest complaints handling Hotel guest account management Communication skills Balancing end-of-day transactions Internal financial audits Office phone management Full Job Description Job Overview We are seeking an energetic and dedicated Front Desk Manager to lead our guest services team at a vibrant salon. In this pivotal role, you will be the first point of contact for our guests, ensuring their experience begins with warmth, professionalism, and efficiency. Your leadership will drive exceptional customer service, streamline front desk operations, and foster a welcoming environment that encourages guest loyalty. This position offers an exciting opportunity to showcase your hospitality and management skills Responsibilities Oversee daily front desk operations, including check-in/check-out procedures, reservations, and guest inquiries. Lead and motivate a full team to deliver outstanding guest services with enthusiasm and professionalism. Manage phone systems and ensure prompt, courteous phone etiquette for all incoming calls. Handle guest relations issues swiftly and effectively, resolving concerns to ensure maximum satisfaction. Conduct audits to reconcile daily financial transactions and prepare reports for management review. Maintain accurate records of guest information, reservations, billing details, and special requests. Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences in studio. Experience Proven experience in hospitality management or front desk operations. Strong background in customer service with excellent communication skills; bilingual or multilingual abilities are highly valued. Familiarity with management software and phone systems. Experience in audit procedures and handling guest complaints professionally. Knowledge of hospitality standards, guest services best practices, and phone etiquette. Previous work in a spa or beauty service environment is preferred; experience is essential for success in this role. Join us to lead a dynamic team committed to delivering exceptional hospitality! We value energetic professionals who thrive in fast-paced environments and are passionate about creating memorable guest experiences through outstanding service and leadership.