Front Desk Supervisor

SUMMARY

Coordinates the front office activities of the hotel and provides support to the General Manager by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer:

Career advancement opportunitiesEmployee discountsCompetitive payDaily PayFlexible work scheduleComprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)Paid vacation

SUPERVISORY

RESPONSIBILITIESDirectly supervises or assists in the supervisory function of front desk staff consisting of 1-5 employees. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

ESSENTIAL JOB

FUNCTIONSPerforms functions of Guest Service Agent as scheduled by ManagementProvides training, including safety training, to front office staff as directed by ManagementAssists in the selection of Guest Service AgentsAssists in scheduling front desk personnel within budget guidelines to assure adequate staffingMaintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cardsCorresponds with group and travel agents to answer special requests for rooms and ratesAssists with sales and marketing efforts as directedAssigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating proceduresAnswers inquiries pertaining to hotel policies and servicesPerforms functions of the General Manager in their absenceAssists General Manager in conducting staff meetingsAll other duties as assignedWhat we are looking for: 0 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity.

Ability to answer and route calls as appropriate; takes guest messages with accuracy.

One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination or education and experienceOpen Availability