Director of Front Office

• Additional Information
• Job Number
• 26053331
• Job Category
• Rooms & Guest Services Operations
• Location
• Laguna Cliffs Marriott Resort & Spa, 25135 Park Lantern, Dana Point, California, United States, 92629VIEW ON MAP (https://www.google.com/maps?q=Laguna%20Cliffs%20Marriott%20Resort%20&%20Spa%2C%2025135%20Park%20Lantern%2C%20Dana%20Point%2C%20California%2C%20United%20States%2C%2092629)
• Schedule
• Full Time
• Located Remotely?
• N •Position Type•Management •

Expiration Date:

• 06/15/2026

• Additional Information:

• This hotel is owned and operated by an independent franchisee, Aimbridge Hospitality.

The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Join our team as Director of the Front Office! Step into the spotlight as our Director of Front Office! You'll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances, you'll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed.

KEY SKILLS & RESPONSIBILITIES

Operation Maestro:

Directs all things Front Office, from guest check-in/check-out wizardry to managing room inventory, upholding brand standards, and ensuring profitability through smart budgeting and policy enforcement.

Team Champion:

Coaches, motivates, and grows the Front Office crew with supervision, counseling, evaluations, and recognition—plus recruits, interviews, and trains new stars!

Guest Satisfaction Guru:

Monitors guest service trends, addresses issues with a smile, and resolves concerns to keep guests raving about their stay.

Revenue Rockstar:

Launches creative marketing and up-selling strategies to fill rooms and boost revenue, while keeping the team up-to-date on all hotel happenings and promotions.

Crisis Commander:

Stays emergency-ready with certifications, leads daily reporting and decision-making, participates in Manager on Duty shifts, and steps up for any project or challenge thrown their way.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

PROPERTY INFORMATION

Perched atop the cliffs of Dana Point overlooking the Pacific Ocean, Laguna Cliffs Resort & Spa features 2 year-round heated swimming pools that offer child-friendly zones. This resort features a restaurant and full-service spa, as well as an indoor/outdoor lounge. Beach and harbor access is just 1,500 feet away. Each contemporary guest room at Laguna Cliffs Marriott Resort provides a flat-screen TV and a Bluetooth compatible Tivoli radio. Guest rooms include a coffee machine and plush robes. Ocean view rooms are available. At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Specific brand experience/OnQ [PMS - property management] Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred. Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues. Proficient with Windows Operating Systems and capable of analyzing and using financial and data information. Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan. $115,000.00 - $125,000.00/year The salary range for this position is $115,000 to $125,000 annually. _This company is an equal opportunity employer._ frnch1