Front Desk Manager - 60k to 70k Fremont Marriott

Front Desk Manager - 60k to 70k Fremont Marriott Remington Hospitality - 3.2 Fremont, CA Job Details Full-time $60,000 - $70,000 a year 1 day ago Qualifications Phone communication Writing skills First aid Driver's License Customer complaint resolution

Full Job Description Core Responsibilities:

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• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. ï‚
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time. ï‚
• Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome. ï‚
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often. ï‚
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. ï‚
• Assist the General Manager by handling special requests, group blocking and unusual circumstances. ï‚
• Guide occupancy for maximum yield management of the hotel. ï‚
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. ï‚
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. ï‚
• Perform other duties as assigned.

Knowledge, Skills, and Competencies:

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• High work ethic, self-initiative , independent judgment ï‚
• Proven customer service and problem solving experience ï‚
• Regular attendance according to established guidelines ï‚
• May be required to work varying schedules to reflect the business needs of the property ï‚
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions ï‚
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Physical Requirements:

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• Sit, stand and walk for varying lengths of time, often long periods of time ï‚
• Bend, stoop, squat and stretch to fulfill cleaning requirements ï‚
• Lift approximately fifty (50) pounds of equipment or supplies on and off a cart, using safe lifting techniques ï‚
• Push and pull carts weighing up to fifty (50) pounds ï‚
• Possess valid driver's license and safely drive guest vehicles. Have proof of safe driving record as indicated by a copy of Motor Vehicle record. ï‚
• Good communication skills, both written and verbal, using written communication skills to mark completed rooms on daily paperwork ï‚
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability ï‚
• Know and be able to administer first aid ï‚
• Direct evacuations in an emergency Physical Requirements (In-Office Role) Ability to work in a standard office environment.

Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day) Occasional standing and walking throughout the workday. Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment. Ability to communicate effectively verbally and in writing. Occasionally required to stand, walk, bend, reach, or carry items. Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies). Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles). Ability to hear and participate in conversations and meetings, use phone and/or headset Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.