Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Hotel General Manager
Job
Confidential
Los Angeles, CA (In Person)
$130,000 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
67
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
The Role Must maintain onsite presence at assigned property during primary work hours and whenever business requirements necessitate it. As a General Manager (GM) at a leading U.S.-based hospitality company, you will be fully responsible for the financial and operational performance of a single property in California, ranging from 100 to more than 300 rooms. This role demands a hands-on leader with strong operational expertise, direct P&L accountability, and the ability to balance partner relationships and guest experience expectations. The GM role is highly execution-focused, requiring deep engagement with onsite teams and property operations to ensure seamless service, operational efficiency, and financial success. You will spend approximately 95% of your time onsite, coaching teams, inspecting execution, and upholding a high bar for guest experience and operational standards. Hospitality is at the core of everything we do. As a GM at a growing, U.S. hospitality brand, you will directly lead property-level teams, set expectations, inspect what you expect, and ensure every guest interaction meets our high service standards. In addition to onsite leadership, you will play a critical role in financial oversight, aligning property operations with revenue optimization strategies, cost control initiatives, and, where appropriate, leasing activation plans. You will work cross-functionally with Revenue Management, Finance, Marketing, and People ensuring that operational decisions align with financial objectives and broader business strategies. Additionally, you will serve as the primary liaison between the company and the property partner, communicating performance insights and forward-looking strategies to optimize asset value. This role requires a balance of operational execution and strategic planning, with both executed with hospitality as a guiding throughline, to ensure the property operates efficiently, the team performs at a high level, and financial targets are met. Key Responsibilities Operational Execution & Hospitality Leadership Own the end-to-end guest and employee journeys, not just their experiences, ensuring that every need is met at every touchpoint and that effort is minimized for both groups. Directly lead and manage onsite teams, ensuring they are highly engaged, well-trained, and delivering exceptional hospitality experiences. Set clear expectations and inspect what you expect, conducting regular site walks to assess operational execution, service quality, and team performance. Hold teams accountable for meeting brand standards, ensuring that every guest interaction — whether in-person or through centralized support — is seamless and exceeds expectations. Champion a hospitality-first culture, fostering standout guest experiences that set the property apart in the industry. Ensure seamless execution of guest services, maintenance, and property operations, leveraging both onsite teams and centralized support functions. Act as the primary problem-solver for operational challenges, ensuring teams have the right tools, training, and processes to operate efficiently and effectively. Develop and coach your team on hospitality fundamentals, including guest engagement, anticipation of needs, and personalized service delivery. Ensure readiness and execution for peak demand periods, including high-occupancy days, property events, and seasonality. Familiar with modeling CapEx investments and overseeing renovation work. Financial & Property Performance Own and manage the P&L for your property, ensuring high-revenue, low-cost operations that maximize profitability. Partner with Revenue Management to execute pricing strategies, channel distribution planning, and leasing activation to drive sustained revenue growth. Identify and implement cost-saving opportunities without compromising guest experience or operational excellence. Ensure property-level financial goals align with company-wide revenue and expense targets, proactively analyzing trends and making adjustments as needed. Team Development & Leadership Recruit, train, and develop a high-performing onsite team, fostering a culture of accountability, ownership, and continuous improvement. Provide hands-on coaching and mentorship, empowering frontline employees to excel in their roles. Partner with the People team to ensure strategic staffing, high retention, and a strong pipeline of talent. Foster a performance-driven culture, ensuring the team understands their impact on financial performance, guest experience, and operational goals. Stakeholder & Partner Management Serve as the primary liaison between the company and the property owner, ensuring transparency and alignment on financial results and operational performance. Collaborate with centralized teams, advocating for the operational needs and financial objectives of your property. Work closely with Revenue Management, Finance, and Guest Experience to ensure alignment between revenue strategies, operational execution, and guest satisfaction. Regularly report on performance metrics, providing forward-focused insights and recommendations to drive continuous improvement.