Hotel General Manager

Hotel General Manager Norco, CA $75,000

• $85,000 a year
• Contract $75,000
• $85,000 a year
• Contract Job Overview The General Manager is responsible for all aspects of operations at the hotel, day-to-day staff management, and guest satisfaction.

The General Manager will provide leadership and strategic planning to all departments in support of service culture, maximized operations, and guest satisfaction, working closely with management as required. Key Responsibilities Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs. Prepare monthly financial reports for the owners and stakeholders. Recruit, select, train, and manage team members to deliver guest services and quality products that will lead to achieving goals for revenue and profit. Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of team members. Conduct wage surveys to provide input to the annual budget and to ensure that the hotel is offering competitive wages. Train and develop assigned potential management candidates and trainees in accordance with Human Resources programs and guidelines. Train staff to successfully perform guest service procedures in accordance with company standards. Monitoring, ordering, and effectively managing supplies and inventory. Preparing transient occupancy and any other local government tax forms and adhering to applicable regulations. Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements. Serving as an ambassador of the property and engaging the community. All other duties are at the discretion of the Regional General Manager and Ownership. Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working environment. Adheres to company policies and procedures. Attends work as scheduled. Follow dress and grooming standards. Minimizes safety hazards by following all safety rules and procedures. Available to work when needed, including weekends, holidays, and nights. Compliance with all Brand Requirements.

Requirements:

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience. Bachelor's degree in business administration, management, or a similar field preferred. 3+ years of senior management and leadership experience required. Previous work experience directly in pre-opening hotel preferred. Hotel pre-construction or renovation experience preferred.

Skills and Abilities:

Proficiency in Microsoft Office, with CRM systems, and project management tools Excellent leadership and decision-making skills Ability to multitask and work efficiently under pressure Strong analytical and problem-solving skills Excellent verbal and written communication skills Excellent customer service skills Ability to work with minimum or no supervision Assisting in overseeing and managing all on-site activities at hotel properties, including scope development, identifying, and managing designers, as well as consultants, and contractors. Project management including research of equipment, materials, supplies, and methods, sourcing and negotiating qualified supplier or contractors' bids, reviewing contracts, and quality control during all stages of the project. Develop long and short-range plans for the operation of the property. Ensure the plans, once approved, are properly executed. Ensure operational standards are communicated, trained, and maintained. Assist and coordinate timely budget and forecasts regarding, but not limited to business levels, financial requirements, personnel needs, and organization plans needed to support the resort operations. Oversee the operations functions of the hotel. Hold regular briefings and meetings with all department heads. Ensure full compliance with hotel operating controls, SOP's, policies, procedures, and service standards. Lead all key property issues including capital projects, customer service, and refurbishment. Handling complaints and overseeing the service recovery procedures. Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget. Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short

• and long-term strategic goals for the property.

Developing improvement actions, carrying out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies. Closely monitor the hotel's business reports daily and make decisions accordingly. Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.

Pay:

$75,000.00

• $85,000.

00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person