Hotel Front Desk Manager

Hotel Front Desk Manager Ontario Airport Hotel & Conference Center Ontario, CA Job Details Full-time $75,000 - $95,000 a year 17 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Customer communication Teamwork Management Managing teams in a customer support role Team leadership Revenue management Managing hospitality teams Accounting Payroll Office management Hotel experience Full Job Description The newly reimagined Hyatt Regency Ontario Airport is seeking an experienced, service-driven, and dynamic Front Desk Manager to join our leadership team during an exciting period of transformation and growth. Formerly known as the Ontario Airport Hotel & Conference Center, our 309-room full-service hotel is undergoing a major renovation and brand conversion under new ownership. Conveniently located just one mile from Ontario International Airport, Hyatt Regency Ontario Airport is committed to delivering elevated guest experiences, exceptional service, and a culture focused on hospitality excellence. We are looking for a passionate leader who thrives in a fast-paced environment, leads by example, and is dedicated to creating memorable guest experiences while developing a high-performing front office team. Position Summary The Front Desk Manager is responsible for overseeing the daily operations of the Front Office Department, ensuring exceptional guest service standards, operational efficiency, and team performance. This individual will play a key role in fostering a positive and welcoming environment for both guests and colleagues while supporting the hotel's overall operational and financial goals.

Essential Responsibilities:

Oversee daily front desk operations, including guest check-in/check-out procedures, reservations, and guest services. Lead, coach, train, and develop Front Office colleagues to maintain Hyatt service standards and operational excellence. Create and manage departmental schedules, monitor labor costs, and support payroll processes. Ensure exceptional guest satisfaction by promptly resolving guest concerns and service recovery opportunities. Maintain compliance with Hyatt brand standards, hotel policies, and operational procedures. Monitor departmental performance metrics and implement strategies for continuous improvement. Collaborate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences. Assist with budgeting, forecasting, cost controls, and revenue optimization initiatives. Maintain accurate records related to guest accounts, room inventory, and financial transactions. Support recruitment, onboarding, and colleague engagement initiatives within the department. Foster a culture of professionalism, teamwork, accountability, and hospitality excellence.

Additional Responsibilities:

Please be aware that this job description is not intended to provide an exhaustive list of activities, duties, or responsibilities required of the employee for this position. Qualifications Minimum of 2-3 years of Front Office leadership experience in a hotel environment required. Full-service hotel experience strongly preferred. Previous Hyatt experience is a plus. Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency with hotel Property Management Systems (PMS). Ability to work a flexible schedule, including evenings, weekends, and holidays. Passion for hospitality and creating exceptional guest experiences.

Availability :

The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands Why Join Us? This is an exciting opportunity to be part of a major hotel transformation and help shape the future culture and guest experience of Hyatt Regency Ontario Airport. Join a team committed to excellence, innovation, and genuine hospitality.

Job Type:

Full-time Pay:

$75,000.00 - $95,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Hotel experience: 3 years (Required)

Management:

2 years (Required)

Work Location:

In person