Hotel Front Desk Manager - OPERA FRONT DESK SYSTEM

Hotel Front Desk Manager - OPERA

FRONT DESK SYSTEM

Holiday Inn Express & Suites Ontario Airport - 5.0 Ontario, CA Job Details Full-time From $25 an hour 1 day ago Benefits Employee discount Qualifications Financial forecasting Record keeping Customer communication Teamwork Property management tools Maintaining an organized workspace Operations management Interpersonal skills Night audit Staff scheduling Hotel quality control Routine inspections Managing hospitality teams Mid-level Compliance management implementation Budget forecasting Team development Client invoicing Key Performance Indicators Supervising experience Managing budgets in a finance role Team management Task prioritization Decision making Financial record maintenance Recruiting Hotel customer satisfaction operations Office management 1 year Clean workspace maintenance OPERA Leadership Communication skills Staffing management Overseeing training Organizational budget management Customer complaint resolution Staff development Performance evaluation

Full Job Description Availability :

The hotel operates 24/7. This position requires flexibility to work varying schedules, including weekends and holidays, based on business needs."

Job Duties:

Strong knowledge of OPERA System. The Front Desk Manager is responsible for arranging and/or providing shift coverage as needed when front desk agents or night audit staff call off. Maintain a professional, friendly, and guest-focused demeanor. Responsible for monitoring IHG overall experience scores and leading corrective actions to improve results. Job duties may change or additional responsibilities may be assigned based on operational needs. Go over daily arrivals, double check for the third-party payments, routing, direct bill set up, and etc. Send invoices to all AR accounts. Go over rate codes daily. Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff. Manage the front desk team, including scheduling, training, and performance evaluations Supervise and manage the daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries. Recruit, train, and develop a high-performing front desk team. Maintain cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation. Ensure compliance with hotel policies, procedures, and standards. Resolve customer issues, complaints, and problems in a quick and efficient manner to maintain high customer satisfaction and quality service. Analyze and monitor key performance indicators to identify areas for improvement. Maintain accurate records of guest information, room availability, and financial transactions Coordinate with other hotel departments to ensure seamless guest experiences. As MOD, he/she will also spend some time moving about the hotel overseeing the various departments. Achieves customer satisfaction and room revenue goals by supervising the Front Office operation. Ensures that the Front Desk is staffed appropriately by utilizing business forecasts to schedule employees. Oversees and participates in the prompt and courteous check-in and check-out of customers. Addresses questions or problems pertaining to customer room accommodations and rates. Controls open and closed dates, availability and condition of rooms. Maintains room security by providing effective key and key-card control and participates in matters relating to customer room security. Monitors advance deposit procedure. Conducts service training on a regular basis. Monitors service scores and teamwork on a regular basis and counsels employees on providing service and teamwork. Performs other duties as required to provide service and teamwork. Prepares proper follow-up and/or forecasts to aid in management decision making. Conducts effective employee meetings and counseling sessions. Determines, communicates, and monitors achievement of standards of performance on a timely basis. Plans and coordinates hotel housing activities by working closely with Sales, Housekeeping, and other departments. Checks daily for out-of-order rooms, VIP rooms, and special accommodation requests. Coordinates group arrivals and departures. Controls and pre-assigns code markings for groups booked. Assures the cleanliness and orderly condition of the Front Office area by conducting daily inspections. Checks Front Office machines and equipment periodically. Takes corrective action where required to improve safety of work areas. Ensures that employees are trained in emergency procedures. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Assists with any other tasks and projects as needed to complete daily hotel operations to provide and maintain excellent service and teamwork.

Qualifications:

Must be able to work a flexible schedule and shifts, including weekends and holidays. Minimum one-year supervisory experience in a hotel setting. Previous experience with Opera or similar property management system. Must have good verbal and written communication skills. Must use good judgement. Must work as a team and drive results. Must be an organized individual with excellent prioritization skills. Must be able to work well in a fast-paced environment. Must have good work ethic. Must display a positive attitude. Ability to lift up to 40 lbs and stand for extended periods of time, with or without reasonable accommodation Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Ability to walk, stand and bend continuously throughout the day. Must be able to stand for long periods of time

Job Type:

Full-time Pay:

Starting from $25.00 per hour

Benefits:

Employee discount

Work Location:

In person Job address: Ontario, CA 91761 We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status

Job Type:

Full-time Pay:

From $25.00 per hour

Benefits:

Employee discount Ability to

Commute:

Ontario, CA 91761 (Required) Ability to

Relocate:

Ontario, CA 91761: Relocate before starting work (Preferred)

Work Location:

In person