Hotel General Manager - Best Western Inn Palm Springs

Hotel General Manager

• Best Western Inn Palm Springs 3.5 3.5 out of 5 stars 1633 South Palm Canyon Drive, Palm Springs, CA 92264 $70,000
• $75,000 a year
• Full-time Best Western Inn At Palm Springs 11,150 reviews $70,000
• $75,000 a year
• Full-time Position Overview The Hotel General Manager is responsible for overseeing all day-to-day operations of a limited-service economy hotel while delivering strong guest satisfaction, financial performance, and team leadership.

This position requires a hands-on leader who can effectively manage hotel operations, staff performance, guest relations, and property standards in a fast-paced hospitality environment. Key ResponsibilitiesOperations Management

• Oversee daily hotel operations including front desk, housekeeping, maintenance, breakfast, and guest services
• Ensure compliance with brand standards, safety requirements, and company policies
• Maintain high levels of cleanliness, service quality, and overall guest satisfaction
• Monitor online reviews and guest feedback and respond professionally when needed
• Handle guest concerns and service recovery situations in a calm and professional manner
• Coordinate with vendors and contractors for property maintenance and repairs
• Conduct regular inspections of guestrooms, public areas, and hotel grounds Staff Leadership
• Recruit, train, schedule, and supervise hotel team members
• Foster a positive and accountable work environment
• Lead by example through strong customer service and operational involvement
• Manage employee performance, coaching, and disciplinary actions when necessary
• Ensure proper staffing levels based on occupancy and business demands Financial Management
• Monitor payroll, labor costs, and departmental expenses
• Maximize occupancy and revenue opportunities while maintaining service standards
• Review daily reports, revenue performance, and operational metrics
• Work closely with revenue management systems and OTA extranets as needed Sales & Guest Experience
• Support local sales efforts and relationship building with repeat guests and businesses
• Ensure guests receive friendly, efficient, and personalized service
• Maintain awareness of local events, seasonality, and market trends in Palm Springs
• Promote loyalty program enrollment and guest retention initiatives Qualifications
• Previous hotel management experience as a GM or AGM preferred
• Experience with hotel property management systems and OTA platforms
• Strong leadership, communication, and organizational skills
• Ability to work flexible hours including weekends and holidays when needed
• Knowledge of housekeeping, front office, maintenance coordination, and hotel operations
• Ability to multitask and remain professional under pressure Compensation & Benefits
• Salary ranges from $70,000
• 75,000 based on experience
• Paid time off
• Employee hotel discounts
• Health benefits

Pay:

$70,000.00

• $75,000.

00 per year

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person