Job Description
Hotel Operations Manager - Marriott Property FOUND Hotels San Francisco, CA Job Details Full-time $60,164.33 - $70,000.00 a year 1 day ago Benefits Health insurance Paid time off Qualifications Expense management Team development Property management systems (PMS) Payroll Front desk Process management Full Job Description The Operations Manager plays a vital role in supporting the General Manager in overseeing the daily operations of the hotel, ensuring optimal performance, and driving continuous improvement in both guest and associate satisfaction. Operating hands-on, the Ops Manager is involved in managing hourly staff, including scheduling, directing, overseeing daily activities, and providing training.
Key Responsibilities:
Commitment to Guest Experience:
Demonstrates and fosters a 100% commitment to delivering the best possible experience for guests. Managerial Functions:
Gains proficiency in all managerial functions and operations at the hotel level, collaborating closely with other managers. Training and Compliance:
Ensures timely training of all associates, promoting adherence to company policies, and reporting safety and security issues promptly. Operational Excellence:
Upholds and enforces compliance with policies, rules, and standards at the property level, driving company initiatives to enhance revenue, reduce costs, and improve satisfaction. Guest Service Resolution:
Serves as the first level of management contact for guest service issues, resolving them promptly or escalating to the GM when necessary. Leadership and Professionalism:
Demonstrates professionalism, embraces a service-oriented culture, and treats guests and associates with respect and kindness. Revenue Maximization:
Actively engages with guests to identify lead generation opportunities and assists with their future travel needs. Budgetary Control and Oversight:
Assists the GM in budgetary control measures, including labor monitoring, room expense control, and maintaining PAR levels through Daily Management. Teamwork and Training:
Assists in interviewing, onboarding, and training new associates, fostering a positive work environment through teamwork, energy, enthusiasm, and recognition. Multi-Tasking and Relief Duties:
Actively participates in daily team meetings, provides guidance, encouragement, and corrective action when necessary. Performs other relief or back-up duties as needed, including front desk coverage and housekeeping. Collaboration and Coordination:
Collaborates closely with the Housekeeping Manager, oversees the housekeeping department when necessary, and ensures cleanliness standards are met. Administrative and Financial Responsibilities:
Manages the purchase order process, oversees accounting processes, including billing, accounts payable/receivables, and ensures timely payroll submissions. Overall Housekeeping Oversight:
Oversees the entire housekeeping operation, ordering and tracking inventory, and ensuring top priorities are clean rooms, guest satisfaction, and associate satisfaction. Job Type:
Full-time Pay:
$60,164.33 - $70,000.00 per year Benefits:
Health insurance Paid time off People with a criminal record are encouraged to apply Experience:
Marriott:
1 year (Required) Lightspeed PMS:
2 years (Required) Ability to Commute:
San Francisco, CA 94109 (Required) Ability to Relocate:
San Francisco, CA 94109: Relocate before starting work (Required) Work Location:
In person
