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Front Desk Manager
Job
Crowne Plaza Silicon Valley N - Union City
Union City, CA (In Person)
$72,500 Salary, Full-Time
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Job Description
Front Desk Manager Crowne Plaza Silicon Valley N - Union City Union City, CA Job Details Full-time $71,000 - $74,000 a year 15 hours ago Qualifications Hotel cost control Hospitality reservation systems Customer communication Teamwork Managing teams in a customer support role Night audit Basic math Shift management Frontline customer support management High school diploma or GED Team development Task prioritization Property management systems (PMS) Office management Hotel operations budget management Full Job Description As the Front Office Manager (FOM), you will direct and manage the daily operations of the hotel's front office within the hotel guidelines while championing guest and associate satisfaction, and promoting profit levels. You will also be responsible to be the Manager-on-Duty (MOD) of the Hotel, in the absence of other managers during the evening shift.
Responsibilities:
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Manage employees. Manages all day-to-day operations. Ability to perform all front office duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, and standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs, and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Ensures compliance with all Front Office policies, standards, and procedures. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Provides services that are above and beyond for customer satisfaction and retention. Strives to improve service performance. Empowers employees to provide excellent customer service. Responds to and handle guest problems and complaints. Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic, and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Perform other duties as assigned.Position Requirements:
- High School diploma or equivalent
- 5 + years of Front Office Manager experience
- 3 + years of experience with Opera Property Management System or related property management systems
- Must have full knowledge of the guest service and night audit procedures.
- This position may be required to work nights, weekends, and/or holidays.
- Frequently standing behind the desk and front office areas
- Carrying or lifting items weighing up to 25 pounds
- Frequently bending, stooping, and kneeling
- Handling objects, products, and computer equipment