Front Desk Supervisor

Front Desk Supervisor Homewood Suites Colorado Springs - 3.6 Colorado Springs, CO Job Details Full-time $19 an hour 19 hours ago Benefits Employee discount Qualifications Customer communication Staff scheduling Managing hospitality teams Mid-level Team management Front desk Hotel customer satisfaction operations Training & development 1 year Cross-functional collaboration Escalation handling Leadership Communication skills Overseeing training

Full Job Description Job Summary:

We are hiring a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.

Benefits:

Competitive pay. Leadership development programs Hotel discount programs

Responsibilities:

Supervise front desk. Handle escalated guest issues and special requests Maintain scheduling and training for front desk team Monitor guest feedback and implement service improvements Collaborate with other departments to improve operations

REQUIREMENTS

1+ years of hotel or hospitality experience, Strong leadership and problem-solving skills, Excellent interpersonal and written communication, Working knowledge of hotel software systems & Ability to work flexible shifts, including weekends