Hotel Front Office Supervisor

Hotel Front Office Supervisor Doubletree by Hilton Colorado Springs - 3.6 Colorado Springs, CO Job Details $20.00 - $20.50 an hour 23 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Employee discount Qualifications Staff supervision Hotel and accommodations payment processing Hotel policy compliance Team supervision Operational management Operations coordination Coaching Workplace dispute resolution Shift management Managing hospitality teams Mid-level Emergency procedures Frontline customer support management Team development Cash register operations Property management systems (PMS) Hotel staff training Emergency management coordination Office management Hotel and accommodations guest complaints handling Crisis management Communication skills Cross-functional communication Staff development Full Job Description The Hotel Front Office Supervisor leads daily desk operations, managing staff, resolving guest issues, and ensuring smooth check-ins. Acting as a bridge between agents and management, they train personnel, handle billing, and maintain service standards to maximize hotel revenue and guest satisfaction.

Compensation:

$20 - $20.50 hourly

Responsibilities:

Team Leadership:

Supervise front desk agents, assign daily tasks, and create shift schedules.

Guest Relations:

Oversee arrivals and departures, handle escalated complaints, and ensure special requests or VIP needs are met.

Training & Development:

Train new hires, conduct performance coaching, and keep the team updated on hotel policies and brand standards.

Administrative Duties:

Manage cash drawers, process payments, and verify billing accuracy.

Cross-Departmental Communication:

Coordinate with Housekeeping, Maintenance, and Sales departments to ensure smooth operations and room availability.

Emergency Management:

Act as the primary point of contact and role model for the desk during heavy activity or emergency situations.

Qualifications:

Typically 1-3 years in a front desk or guest service role, with prior supervisory experience preferred. Strong communication, conflict resolution, and problem-solving skills. Proficiency with Property Management Systems (PMS) like OnQ is highly valued. A professional, hospitable demeanor, the ability to remain calm under pressure, and strong organizational capabilities. About Company At the DoubleTree, it's our unique CARE culture that inspires us to create and deliver exceptional experiences for our guests, Team Members, and the communities in which we live and work. Our hotel is near I-25, five minutes from the Broadmoor World Arena, and it's under five miles from downtown Colorado Springs, Fort Carson, and the Cheyenne Mountain Zoo. Garden of the Gods is only a 20-minute drive away. Competitive Wages, Medical, Dental, Vision, 401(k), and Hilton Employee Discounts. The DoubleTree Colorado Springs is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.