Hotel Front Office Manager & Sales Coorindator

Position Title:

Front Office Manager & Sales Coorindator This position is a minimum 3-month temp position while our General Manager is on maternity leave, but may convert to a long term position at the time of her return if the candidate is strong and we maintain a good working relationship. We are seeking an experienced and motivated Front Office Manager to support the hotel operations and oversee daily tasks while supporting the Director of Sales. This role is responsible for managing front desk performance, scheduling and coverage, staff training, guest service standards, and assisting the sales department for approximately 8-12 hours per week in coordination with the Director of Sales. The ideal candidate must have prior hotel leadership experience and hands-on proficiency with Hilton PEP. Experience with R&I is also highly valued. Key Responsibilities Operations & Front Desk Management Supervise all front desk operations to ensure efficient check-in/check-out and exceptional guest service. Manage staffing schedules to ensure proper desk coverage across all shifts, including weekends and holidays as needed. Act as manager on duty when assigned and resolve guest concerns promptly and professionally. Monitor service standards, cleanliness, and lobby presentation. Coordinate with housekeeping, maintenance, and other departments to support smooth hotel operations. Sales Coordination (8-10 Hours Weekly) Support the Director of Sales with lead follow-up, account maintenance, and administrative sales tasks. Assist with inputting rooming lists for contracts, group blocks, and event documentation. Assist with collecting methods of payments and posting charges to groups/blocks. Help maintain CRM systems, rate loading, and account records. Coordinate site tours and client visits when needed. Housekeeping & Laundry Support Assist with room status coordination between housekeeping and the front desk to maximize occupancy efficiency. Help monitor daily housekeeping productivity, laundry flow, and supply levels. Support housekeeping leadership with staffing coordination and operational follow-up as needed. Ensure timely communication of priority rooms, VIP arrivals, out-of-order rooms, and guest requests. Conduct periodic inspections of guestrooms, laundry facilities, and public spaces to maintain quality standards. Maintenance Coordination & Property Oversight Communicate regularly with the maintenance department regarding room status, work orders, preventative maintenance, and guest concerns. Ensure all daily maintenance tasks and follow-up items are completed in a timely manner. Monitor and track outstanding maintenance issues to resolution. Qualifications Prior front desk leadership experience strongly preferred. Hands-on experience with Hilton PEP is required to be considered. Strong leadership, training, and communication skills. Sales support or hotel sales experience preferred. Ability to multitask and thrive in a fast-paced hospitality environment. Flexible schedule including evenings, weekends, and holidays as needed.

Pay:

$20.00 - $24.00 per hour

Benefits:

Free parking Paid time off

Work Location:

In person