Hotel Front Desk Manager

Hotel Front Desk Manager DoubleTree by Hilton Hotel Denver - Westminster Westminster, CO Job Details $58,000 - $60,000 a year 18 hours ago Qualifications Microsoft Word Microsoft Excel Operations management Phone communication Greeting customers Managing hospitality teams Financial management report preparation Mid-level Hiring Supervising experience Financial operations management Hotel customer satisfaction operations Office management 1 year Managing hospitality operations budgets Bookkeeping Communication skills Overseeing training Organizational budget management Customer complaint resolution Client interaction via phone calls Full Job Description We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!

Compensation:

$58,000 - $60,000 yearly

Responsibilities:

Hold responsibility for the front desk budget and order any necessary office supplies Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints Generate occupancy reports and compile financial information for the general manager Supervise current front desk staff and hire and train new staff to make sure they're providing excellent customer service and implementing hotel policies

Qualifications:

Hospitality experience of at least 1 year is required for this role Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position Have superb communication skills, management skills, and multitasking skills Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired PEP knowledge will be helpful About Company Located in Westminster, just off US-36, we offer easy access to downtown Denver and Boulder. Rocky Mountain Airport and Denver International Airport are in close proximity to the hotel. The hotel has superb guest rooms and suites with modern decor and comfortable furnishings, including amenities such as complimentary WiFi and breathtaking views of the Rocky Mountains.