Guest Experience Manager

Location:

Greenwich, Connecticut Reports To:

General Manager Classification:

Exempt, Full-Time Early July Start Date About Quello Quello is a new coastal Italian restaurant opening in Greenwich, Connecticut, founded by restaurateur Joe Campanale, LTH and Chef Abram Bissell. Located within The Field Point, Greenwich, CT. Quello is a 120 seat restaurant featuring a full bar, seasonal outdoor dining, and a hospitality philosophy rooted in warmth, sophistication, and genuine connections. We are seeking an experienced hospitality professional to help the General Manager lead service standards in the dining room and shape a culture of gracious, polished hospitality from day one. Position Overview The Guest Experience Manager is a floor based hospitality leader responsible for maintaining exceptional guest experiences, developing front-of-house staff, and ensuring consistent, warm execution of service standards. This role is ideal for a hospitality professional with strong fine dining experience who understands that memorable service is built through authentic relationships, attention to detail, and leadership by example. Key Responsibilities Lead daily dining room service and oversee guest-facing operations Cultivate a warm, personalized guest experience while maintaining polished fine dining standards Mentor, train, coach, and develop front-of-house team members Partner closely with the General Manager on staffing, scheduling, and service execution Monitor reservations flow and support guest relations through Resy Support labor management and staffing efficiency Handle guest concerns with professionalism and thoughtful service recovery Ensure readiness and presentation of all dining areas, including bar and outdoor spaces Foster team accountability, hospitality culture, and strong communication between FOH and BOH Qualifications Minimum 5 years of restaurant management experience Strong fine dining or luxury hospitality background Demonstrated success leading service teams in high-volume environments Strong emotional intelligence and guest engagement skills Familiarity with Toast, Resy, and modern restaurant systems Ability to train, motivate, and inspire service teams New opening experience is a plus Ideal Candidate You are a highly visible floor leader who understands that true hospitality is personal. You build guest loyalty through warmth, recognition, and consistency, while maintaining strong operational discipline behind the scenes.