Front Desk Supervisor

Front Desk Supervisor Wurzak Hotel Group @ Doubletree Deerfield Deerfield Beach, FL Job Details Full-time 14 hours ago Benefits Paid holidays 401(k) Paid time off Food provided Qualifications Phone communication Greeting customers Mid-level Credit card payment processing High school diploma or GED Hotel customer satisfaction operations 1 year Cash handling Customer complaint resolution Client interaction via phone calls Full Job Description Job Summary We are looking for an attentive, engaging, and service-oriented Guest Service Supervisor to join our team. Guest Service Supervisor are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Supervisor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. Benefits Medical benefits after 60 days of employment PTO and Holiday Pay 401K after one year of employment Employee Appreciation Program Employee Lunches Responsibilities Greet guests and perform check-in/out procedures Follow all cash and credit card procedures required by hotel and brand standard Check expected departures and clear check out Update housekeeping room status Explain any of the hotel's promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations Respond promptly to any guests' inquiries or complaints and offer alternate solutions if guest demand cannot be met Demonstrate commitment to servicing the guest by being hospitable and accommodating Document any guest accidents by completing the accident report form Qualifications High School diploma or GED preferred One year of hospitality experience required Customer service experience required Experience handling cash and credit card procedures Attention to detail Ability and flexibility to work various shifts including evenings, weekends, and holidays We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. About Wurzak Hotel Group @ Doubletree Deerfield At Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career. WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.