Director of Rooms

Director of Rooms Holiday Inn & Suites Kissimmee at the Parks Kissimmee, FL Job Details Full-time $70,000 - $75,000 a year 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Hotel cost control Hotel housekeeping management Resort Expense management Operational management Talent management In-person customer service Labor cost analysis Managing hospitality teams Bachelor's degree Leading team collaboration initiatives Business Administration Financial performance measurement Hotel operations budget management Team motivation (leadership skill) General management Organizational budget management Full Job Description Overview Holiday Inn & Suites Kissimmee at the Parks is seeking a dynamic, results-driven Director of Rooms to lead all aspects of Rooms Division operations. This key leadership role oversees Front Office, Housekeeping, Guest Services, and related departments to ensure exceptional guest experiences, operational excellence, and strong financial performance. We are looking for an energetic hospitality professional with a passion for guest satisfaction, team development, and continuous improvement. Key Responsibilities Direct and oversee Front Office, Housekeeping, Laundry, and Guest Services operations. Ensure compliance with IHG brand standards and company policies. Drive guest satisfaction and online reputation performance through exceptional service delivery. Monitor and improve guest service scores, reviews, and operational metrics. Recruit, train, coach, and develop department managers and team members. Establish labor controls and productivity standards to meet financial goals. Conduct regular inspections of guest rooms, public areas, and operational departments. Collaborate with Sales, Revenue Management, Maintenance, and Food & Beverage teams to optimize guest experiences. Manage departmental budgets, forecasts, payroll, and expense controls. Resolve guest concerns professionally and efficiently. Maintain safety, security, and cleanliness standards throughout the property. Lead by example while creating a culture of accountability, engagement, and service excellence. Qualifications Required Minimum 5 years of hotel management experience. Minimum 2 years in a Rooms Division leadership role (Director of Rooms, Executive Housekeeper, Front Office Manager, or similar). Strong understanding of hotel operations, guest service, and housekeeping management. Experience managing departmental budgets and labor costs. Excellent leadership, communication, and organizational skills. Ability to motivate teams and drive performance. Flexible schedule including weekends, holidays, and peak business periods. Preferred IHG experience strongly preferred. Resort or high-volume hotel experience. Bachelor's degree in Hospitality Management, Business Administration, or related field. Experience with Opera PMS and hotel management systems.

Pay:

$70,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s): How many years of hotel management experience do you have? How many years of Rooms Division leadership experience do you have? Have you worked for an IHG-branded hotel? Have you worked in a hotel with 100+ guest rooms? Are you experienced in managing departmental labor costs and payroll budgets? Are you familiar with hotel brand quality assurance inspections and standards? Are you able to work weekends, holidays, and varying schedules as required by hotel operations?

Work Location:

In person