Front Desk Supervisor-Overnight

Front Desk Supervisor-Overnight 2900 Parkway Boulevard, Kissimmee, FL 34747 $20

• $21 an hour
• Full-time $20
• $21 an hour
• Full-time Full job description Job Overview The Front Desk Supervisor at Delta Marriott Orlando Celebration plays a pivotal role in ensuring the smooth operation of the Front Desk during overnights and will be acting as the Manager on Duty (MOD) during this time.

You will be responsible for ensuring that all guests receive a warm welcome and prompt service. This position often requires excellent communication and leadership skills, as well as the ability to multitask in a fast-paced environment. This role reports to the Front Desk Manager. ​

Duties and Responsibilities:

Supervises front desk agents and assigns tasks as needed. Monitors guest experience to ensure satisfaction and responds to guest concerns. Conducts training and coaching for front desk agents in addition to ensuring that all training is completed through ADP and DLZ for overnight associates. Maintains accurate records, including room availability and guest information. Coordinates with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience. Assists with guest check-ins and check-outs. Handles cash and credit card transactions at the front desk. Maintains a professional and welcoming demeanor when interacting with guests. Ensures compliance with hotel policies and procedures in addition to Marriott's Code of Conduct. Provides leadership and motivation to front desk team members in a positive demeanor Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Observes staffing levels to ensure that guest service, operational needs and financial objectives are met. Interacts with guests to obtain feedback on product quality and service levels. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities. Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures.

Requirement:

Education and Experience:

Hight School Diploma or GED; preference given to applicants with an associate or bachelor's degree in hospitality management or a related field. Three years of experience required in a hotel or hospitality setting; preference given to applicants with Marriott experience. Excellent communication and customer service skills, the ability to multitask, problem-solving skills, and a positive attitude. Demonstrated interpersonal, oral and written communication skill; in addition to be detailed orientated. The ability to read, write and speak in English, bilingual a plus. The ability to work overnights as this is an overnight position. Delta is part of Marriott International's Premium portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. Delta believes our associates come first. Because if you're happy, our guests will be happy. Delta associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company's founders. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. Delta creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law. We are dedicated to building an inclusive, supportive, and respectful workplace where every individual can thrive and contribute to our shared success.

Job Type:

Full-time Pay:

$20.00

• $21.

00 per hour

Benefits:

Dental insurance Employee discount Free parking Health insurance Health savings account Paid time off Professional development assistance Vision insurance

Work Location:

In person