Front Desk Supervisor - Plunge Beach Resort

Front Desk Supervisor - Plunge Beach Resort Lauderdale-by-the-Sea, FL Job Details Full-time 1 day ago Qualifications Computer operation Computer literacy Greeting customers Processing cash transactions Managing hospitality teams Mid-level High school diploma or GED Supervising experience Hospitality Management Accounting Organizational skills Hotel customer satisfaction operations Computer skills OPERA Cross-functional collaboration Hotel safety procedures Communication skills Account opening Cross-functional communication Overseeing training Customer complaint resolution Full Job Description Why Work at Plunge Beach Resort? Plunge Beach Resort in Fort Lauderdale is a laid-back, beachfront workplace with a fun, creative vibe. Just steps from the ocean, it offers a refreshing setting where curators enjoy a relaxed, supportive environment and genuine guest connections. With its retro-meets-modern style and tight-knit crew, it's the perfect place to grow your hospitality career while embracing the beach life.

Department:

Front Office Reports to:

Director of Rooms Status:

Full-Time Key Responsibilities Deliver exceptional guest service in a fast paced environment; greet and assist guests and visitors promptly and professionally. Oversee check in/check out processes, create accurate guest accounts, manage room changes, and handle payments in accordance with cash handling and accounting procedures. Maintain strong knowledge of hotel services, amenities, rates, promotions, room types, and local attractions. Support, train, and guide Front Desk Agents; provide feedback and uphold company policies and service standards. Resolve guest concerns with empathy and effective service recovery; communicate special requests and relevant information to appropriate departments. Ensure proper key control, security procedures, and adherence to safety and emergency protocols. Collaborate closely with Valet, Bell, Sales, and Accounting teams to ensure smooth operations and strong teamwork. Manage lost and found, report maintenance issues, and document accidents or unsafe conditions. Maintain professional appearance, confidentiality, and compliance with hotel standards. Perform additional duties as assigned. Qualifications High school diploma required; hospitality degree preferred. 2+ years of hotel front office/reservations experience; supervisory experience preferred. Proficiency with hotel PMS systems (Opera, OnQ, etc.). Strong communication, organization, and problem solving skills; ability to multitask under pressure. Excellent guest service skills and ability to handle difficult situations professionally. Basic accounting/cash handling knowledge and computer proficiency. Strong knowledge of hotel facilities and local area; reliable attendance and punctuality. Working Conditions Full time schedule including weekends, evenings, and holidays. Primarily indoor front office environment; extended periods of standing required. May involve working in close quarters or busy areas.