Room Division Manager

Rooms Division Manager Position Summary The Rooms Division Manager is responsible for leading and coordinating the daily operations of the Front Desk, Housekeeping, Public Areas, and Laundry. This role ensures outstanding guest service, operational efficiency, staff training, and adherence to brand standards across both departments. Key Responsibilities Guest Experience & Front Office Operations Oversee daily front desk operations, ensuring warm, efficient, and professional guest interactions aligned with brand standards. Manage check-ins, check-outs, billing accuracy, room allocations, and VIP arrivals with attention to detail and personalization. Monitor daily arrivals, departures, in-house guests, and special requests to anticipate operational needs. Ensure rate accuracy, proper room assignment strategies, and effective upselling initiatives. Handle guest concerns promptly using a proactive service-recovery approach to protect guest satisfaction and online reputation. Maintain and continuously update departmental SOPs; ensure full team compliance and service consistency. Supervise cash handling procedures, credit card authorizations, and night audit coordination. Support revenue initiatives by ensuring correct room inventory management and collaboration with revenue management. Drive guest engagement initiatives, loyalty, and personalized experiences. Housekeeping & Public Areas Oversight Lead housekeeping and public area teams to ensure all guest rooms and hotel spaces consistently meet cleanliness, safety, and presentation standards. Conduct daily room inspections and quality spot checks to maintain product excellence. Ensure rooms are released on time in coordination with Front Desk to optimize occupancy flow. Manage linen inventory, par levels, supply ordering, and vendor coordination. Monitor productivity, room assignment efficiency, and labor utilization. Maintain back-of-house organization, storage areas, and chemical safety compliance. Oversee preventative deep-cleaning schedules and room refresh programs. Ensure compliance with health, safety, and brand standards. Leadership & Administration Recruit, onboard, train, schedule, and supervise team members across Front Office and Housekeeping departments. Conduct regular performance evaluations, coaching sessions, and disciplinary actions when necessary. Foster a positive team culture focused on accountability, collaboration, and service excellence. Oversee payroll accuracy, timekeeping compliance, and daily labor cost control. Lead daily stand-up meetings and shift briefings to ensure clear communication. Collaborate closely with Maintenance, F&B, Security, and other departments to ensure seamless operations. Support budget planning and expense management within departmental guidelines. Operational Efficiency & Reporting Monitor daily occupancy, room readiness, arrivals/departures, and group blocks. Ensure accurate real-time communication between Front Desk and Housekeeping via PMS systems. Maintain inventory levels for guest amenities, supplies, uniforms, and operational equipment. Track and report KPIs including room readiness times, guest satisfaction scores, response times, labor percentages, and departmental productivity. Prepare daily operational reports and contribute to weekly/monthly management meetings. Identify operational inefficiencies and implement process improvements. Qualifications Minimum 2-3 years of supervisory experience in Front Office or Housekeeping (hotel experience required). Strong leadership, communication, and problem-solving abilities. Experience with property management systems (Opera Cloud a plus). Ability to multitask and lead in a fast-paced environment. Flexible schedule, including weekends and holidays.

Work Location:

In person