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Job Description
Guest Experience Manager Four Seasons - 4.1 Miami, FL Job Details Full-time 1 hour ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Coaching Team development Supervising experience General management
Full Job Description About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue - find the best of both big city adventure and a tropical getaway - arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It's all set against the Miami skyline overlooking the city's fashionable art, dining, and entertainment scenes just minutes from our doorstep. About Us Dominating Miami's sparkling 70-storey skyline, Four Seasons Hotel Miami is a sleek landmark that combines contemporary luxury with resort-style amenities, just a block from Biscayne Bay. Conveniently accessible to the city's prime attractions, the Hotel offers 182 guest rooms and 39 suites, an extensive spa and health club, bars and restaurants. As a centerpiece is a magnificent two-acre terrace featuring three outdoor swimming pools surrounded by 12 cabanas. The terrace also features a unique wading pool designed to resemble a palm orchard planted in the water and a poolside bar and lounge. Four Seasons has been on FORTUNE magazine's '100 Best Companies to Work For' every year since 1998... Come and find out why! With over 99 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service.
RESPONSIBILITIES
Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolv i ng guest issues and assisting with guest inquires as required. Seek out opportunities for guest-centric experiences in all outlets of the hotel and assists hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees. Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices Communicate with team members to ensure the highest level of personalized service Communicates and liaise closely with Front Office, Concierge, In Room Dining, Housekeeping and various other departments to ensure follow up on any special problems, guest requests (to include amenities, room set ups, preregistration etc. Review daily arrivals to ensure proper hand l ing of VIP and Special Attention guests and be able to discuss in the morning meetings. Coordinate correspondence with guests pre and post stay Assist hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees
QUALIFICATIONS & SKILLS
Strong managerial skills are essential, with outstanding demonstrated coaching and development skills. Minimum three years' experience in Guest Services or related work, previous supervisory or lead experience is preferred. Excellent personal presentation and interpersonal skills Knowledgeable about the local area, have a high degree of patience and work with discretion. Reading, writing and oral fluency in English language (additional language a plus) Successful candi d ates will be a willing tea m player, comfortable with electronic systems and will to accept assignments on a needed basis in order to promote teamwork. Flexibility to work early mornings. evenings, weekends and holidays. Exceptional organizational skills, attention to detail, problem solving abilities and the ability to manage several demanding tasks in a consistently busy environment. What to Expect Complimentary Medical, Basic Dental and Basic Vision Insurance for Employee Competitive Salary & Wages 401(k) Retirement Plan Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts Inclusive and diverse employee engagement events all year-round. Visa Requirements US work authorization is required Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
