Miami Airport Hotel Front Office Manager position

Miami Airport Hotel Front Office Manager position La Quinta by Wyndham Miami Airport Miami, FL Job Details Full-time From $20 an hour 22 hours ago Benefits Free parking 401(k) Paid time off 401(k) matching Employee discount Flexible schedule Retirement plan Qualifications Bilingual Operations management Multilingual Night audit Team development Full Job Description Job Summary We are seeking a dynamic and energetic Manager to lead our hospitality team and ensure exceptional guest experiences. This pivotal role involves overseeing daily hotel operations, managing guest relations, and maintaining high standards of service excellence. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to foster a welcoming environment for guests and staff alike. As a Manager, you will be instrumental in driving operational success while creating memorable stays for our guests. Duties Lead and coordinate all aspects of hotel operations, including front desk management, guest services, and housekeeping oversight. Supervise front desk staff, ensuring efficient check-in/check-out processes and excellent phone etiquette across multi-line phone systems. Manage guest relations by addressing inquiries, resolving complaints promptly, and ensuring overall guest satisfaction. Oversee night audit procedures, ensuring accurate financial reconciliation and reporting at the end of each shift. Implement hospitality management best practices to enhance guest experiences and streamline hotel workflows. Train and develop team members in customer service standards, hotel protocols, and multilingual communication skills to serve diverse clientele. Maintain compliance with hotel policies, safety regulations, and hospitality industry standards across all departments. Skills Proven experience in hospitality management or hotel management roles with a strong background in guest services. Multilingual or bilingual abilities to communicate effectively with international guests. Excellent customer service skills with a focus on creating positive guest interactions. Strong leadership qualities to motivate staff and manage daily operations confidently. Familiarity with night audit procedures, front desk operations, and multi-line phone systems. Knowledge of resort or hotel environments with an emphasis on guest relations and hospitality excellence. Exceptional phone etiquette and communication skills to handle inquiries professionally across multiple channels. Join us as a Manager to lead our dedicated team in delivering outstanding hospitality experiences! We value energetic leaders who thrive in fast-paced environments and are passionate about creating welcoming spaces for every guest. This paid position offers an exciting opportunity to grow your career within the vibrant world of hospitality management!

Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Free parking Paid time off Retirement plan

Work Location:

In person