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Night Front Desk Supervisor
Job
Pegaso Hotels
Miami, FL (In Person)
Full-Time
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Job Description
Night Front Desk Supervisor Pegaso Hotels - 3.0 Miami, FL Job Details Full-time | Contract $17 an hour 5 hours ago Benefits Free parking Paid time off Employee discount Qualifications Foreign language proficiency Proactive hotel and accommodations guest assistance Maintaining an organized workspace Resort Multilingual Phone communication Team leadership Night audit Answering guest questions Managing hospitality teams Mid-level Property management systems (PMS) Telephone systems Multi-line phone systems Receptionist experience within hospitality industry Hotel staff training Hotel daily report preparation Hotel guest account management Leadership Communication skills Balancing end-of-day transactions Office phone management Full Job Description Job Overview We are seeking a dynamic and energetic Front Desk Supervisor to lead our guest services team at our vibrant hospitality establishment. In this pivotal role, you will oversee daily front desk operations, ensuring a seamless check-in and check-out experience for all guests. Your leadership will foster a welcoming environment, uphold exceptional customer service standards, and coordinate with various departments to deliver memorable hospitality experiences. This position offers an exciting opportunity for a motivated professional passionate about hospitality management and guest relations to make a positive impact every day. Responsibilities Supervise front desk staff, providing guidance, training, and support to ensure efficient operations and outstanding guest service. Manage guest check-in and check-out processes with professionalism and warmth, ensuring accuracy and efficiency. Handle guest inquiries, requests, and complaints promptly, demonstrating excellent customer service skills and hospitality expertise. Oversee the night audit process, reconciling daily financial transactions and preparing reports to ensure accuracy and compliance. Coordinate with housekeeping, maintenance, and other departments to address guest needs and maintain high standards of hotel management. Utilize multi-line phone systems to answer inquiries, make reservations, and provide information with courteous phone etiquette. Maintain a welcoming atmosphere by fostering positive guest relations and ensuring the front desk area is organized and inviting. Qualifications Proven experience in hotel management or front desk operations within a hospitality environment. Strong customer service skills with the ability to handle diverse guest needs professionally. Bilingual or multilingual abilities are highly desirable to serve our diverse clientele effectively. Knowledge of hotel management systems, night audit procedures, and front desk software is preferred. Excellent communication skills, including phone etiquette and multi-line phone system proficiency. Ability to lead a team confidently while maintaining a positive attitude under pressure. Prior experience in resort or hotel environments is advantageous but not mandatory; enthusiasm for hospitality is essential. Join us as a Front Desk Supervisor where your leadership will elevate the guest experience! We value energetic professionals dedicated to creating welcoming environments through exceptional service, teamwork, and hospitality expertise. This paid position offers an engaging work environment where your skills in guest relations, hotel management, and multilingual communication will shine!