Job Description
Northgate Hospitality Partners is seeking an experienced and hands-on General Manager to oversee daily operations for a select-service hospitality property in North Central Florida. We are looking for a strong operational leader with proven experience in hotel management, team leadership, guest satisfaction, revenue performance, and staff accountability. This position requires an organized, service-driven professional who can lead by example, improve operational efficiency, maintain brand standards, and foster a positive guest and employee experience. Must be local to Ocala, Florida/surrounding area
Compensation:
$75,000 yearly Responsibilities:
Operations Management Oversee all daily hotel operations, including Front Desk, Housekeeping, Maintenance, Breakfast, and Night Audit Ensure property cleanliness, safety, maintenance, and presentation standards are consistently maintained Conduct daily property walkthroughs and room inspections Maintain compliance with company policies, brand standards, and safety procedures Monitor guest service performance and resolve escalated guest concerns professionally Revenue Management & Financial Oversight Monitor occupancy, ADR, RevPAR, labor costs, and departmental expenses Adjust rates and availability based on market demand and local events Review OTA extranets and ensure rates, photos, and inventory remain accurate Analyze financial reports, forecasts, payroll, and operational spending Maintain proper inventory controls for linens, guest supplies, breakfast items, and sundry/market products Ensure accurate recordkeeping, receipt tracking, and purchasing procedures Leadership & Team Development Recruit, hire, onboard, train, coach, and, if necessary, terminate staff Maintain employee records, schedules, attendance tracking, and performance documentation Hold regular staff meetings and daily department huddles Create accountability systems and performance expectations for all departments Foster a positive, professional, and team-oriented culture Cross-train staff to improve operational flexibility and service consistency Guest Experience & Reputation Management Monitor and respond to guest feedback, online reviews, and service recovery issues promptly Maintain high guest satisfaction scores across all platforms Ensure staff deliver consistent and professional guest interactions Implement improvements based on recurring guest feedback trends Sales & Business Development Identify opportunities to increase occupancy and revenue Track local events and market trends to maximize demand Support guest retention initiatives and repeat business strategies Build relationships within the local community and business market Qualifications:
Minimum 5+ years of hotel management or hospitality leadership experience Strong knowledge of hotel operations, personnel, scheduling, and guest service Experience with budgeting, forecasting, labor management, and revenue strategy Ability to lead multiple departments in a fast-paced environment Experience with OTA platforms, reputation management systems, and hotel PMS systems preferred Strong communication, organizational, and problem-solving skills Proven ability to motivate teams and hold staff accountable Preferred Experience Select-service or limited-service hotel experience Brand/franchise hotel experience preferred Experience improving operational efficiency and guest satisfaction scores Revenue management and forecasting experience strongly preferred Qualified candidates should submit a resume detailing hotel operations and leadership experience. About Company Northgate Hospitality Partners is a hospitality management company dedicated to delivering exceptional guest experiences, operational excellence, and strong team leadership. We oversee select-service lodging operations with a focus on customer satisfaction, employee development, and continuous improvement. Our team values professionalism, accountability, and creating a welcoming environment for both guests and employees.
