Operations Manager - Courtyard by Marriott Ocala

Are you an experienced Hotel leader with a passion for the hospitality industry? We are seeking a dynamic and results-driven individual to join our team as Operations Manager at the Courtyard by Marriott in beautiful Ocala, FL!

Responsibilities:

Support hotel operations, including guest services, sales, maintenance, housekeeping, laundry, and food & beverage. Provide shift coverage as needed. Monitor and uphold procedures for control of supplies, keys, money, credit, and account access. Perform inspections daily to ensure every space is safe, welcoming and guest-ready. Teach and uphold all brand standards. Remain up to date and implement brand standard changes. Complete corporate training and become certified to train those as required. Support and guide all front-line associates in all aspects of their roles. Develop, mentor, encourage, and continuously coach employees to achieve both technical excellence and hone "soft skills" of ethics and interpersonal communication. Enforce policies, contribute to SOP checklists to support day-to-day operations. Embody the ideals of authentic hospitality to ensure guest satisfaction and a fun and welcoming work environment. Maintain an active and visible presence in public areas, greeting guests and assessing their level of satisfaction. Address all guest complaints and reviews. Promote and cultivate relationships with guests and potential clients. Assist in sales efforts. Assess all ongoing maintenance tasks daily. Maintain legal standards in occupational, health, fire, safety, food, lodging, and human trafficking. Meet all corporate deadlines. Maintain highly organized and efficient workspaces. Assist in HR functions, including training, employee development, and performance management. Lead meetings. Foster a positive work environment through team building activities and one-on-one check-ins with staff. Optimize resource utilization and manage inventory. Manage basic IT, network, server, voice, POS, PMS and mission-critical services. Maintain professional relationships with stakeholders, including government agencies, contractors, vendors, and community establishments. Stay current on industry trends, attend trade shows/conferences, and pursue continuing education. Make recommendations and implement any changes needed to meet and exceed company objectives.

Benefits:

Competitive pay. Employee discounts on hotel stays within the brand. Paid on-the-job training. Ongoing training and development opportunities. Opportunities for growth within the Hotel Industry. Friendly and supportive team environment. How to

Apply:

If you are a dedicated individual with a passion for hospitality and team leadership, we want to hear from you! To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position. Be part of a team that values exceptional service and guest satisfaction. We look forward to welcoming you!

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person